Marlon Gaston

Communicated with general managers and facility teams regarding upcoming repairs and projects.

Served as point of contact for internal and external customers seeking support and information.

Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.

Developed strong relationships with community partners to enhance available resources for residents.

Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.

Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.

Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.

Implemented innovative strategies to increase resident engagement in community activities and initiatives.

Ensured timely payments from residents through effective communication and proactive followups.

Provided exceptional customer service by addressing resident inquiries promptly and professionally.

Processed incoming payments in accordance with established financial policies.