Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlon Geovany Santos

Los Angeles,CA

Summary

Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Overview

11
11
years of professional experience

Work History

TSA

Andy's
Los Angeles
06.2024 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Valet Attendant

ABM Parking Services
Los Angeles, CA
06.2024 - Current
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Reduced wait times for guests with effective communication and coordination among valet team members.
  • Streamlined vehicle retrieval process for faster turnaround times, leading to increased guest loyalty.

Barista Shift Lead

Bricks & Scones
Los Angeles, CA
10.2020 - 06.2024


  • Provided information to customers on products or services
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Trained new retail team members in customer service and company Policies
  • Prepared beverages with speed and accuracy to minimize customer wait times
  • Addressed and resolved customer issues to promote satisfaction
  • Suggested food and pastry items to complement beverage orders
  • Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service

Bartender/ Server

Escala Ktown
Los Angeles, CA
09.2014 - 06.2024
  • Prepared front-of-house stations to be presentable and ready for service
  • Operated POS systems and managed bar tabs to track revenue
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Used beer, wine and cocktail knowledge to make recommendations
  • Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
  • Trained new servers in company policies, Quest service standards and best practices
  • Followed safety, sanitization and food handling guidelines

Education

GED -

Los Angeles Technology Center
Los Angeles, CA
06-2018

Skills

  • Mixology
  • Menu Memorization
  • Teamwork and collaboration
  • POS system operation
  • Customer service
  • Time management
  • Attention to detail
  • Beverage service
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Calm under pressure
  • Excellent communication

Languages

Spanish
Full Professional

Timeline

TSA

Andy's
06.2024 - Current

Valet Attendant

ABM Parking Services
06.2024 - Current

Barista Shift Lead

Bricks & Scones
10.2020 - 06.2024

Bartender/ Server

Escala Ktown
09.2014 - 06.2024

GED -

Los Angeles Technology Center

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Marlon Geovany Santos