Marlon Guzman
Miami
Summary
Highly motivated office professional with a strong work ethic and extensive customer service experience. Adapt at handling administrative tasks, data entry, and client relations. Works well both independently and collaboratively. Seeking a role where my skills and experience contribute to business success and professional growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Freedom Care
New Hyde Park, NY
07.2023 - 11.2025
- Schedule and manage patient appointments efficiently.
- Perform data entry and maintain accurate records.
- Conduct case follow-ups to ensure patient satisfaction.
- Assist with patient recruitment and document review.
Customer Support Specialist
City Furniture Customer Care
Tamarac, FL
07.2021 - 06.2023
- Assist customers with invoice inquiries and billing resolutions.
- Schedule and confirm deliveries.
- Handle community tasks and customer service requests.
- Dispatch deliveries and provide product/service information.
- Resolve emerging customer issues promptly.
Supervisor
Vanguard Cleaning Systems
Scranton, PA
08.2018 - 05.2021
- Managed cleaning staff schedules and assignments.
- Ensured adherence to cleaning standards and safety procedures.
- Communicated with other departments to maintain facility cleanliness.
- Oversaw employee performance and addressed any issues effectively.
Customer Relations Associate
Planet Fitness
Scranton, PA
08.2014 - 08.2018
- Assisted customers with memberships, billing, and cancellations.
- Performed data entry and managed membership sales.
- Handled mass mailing and administrative duties.
- Managed office budget and financial transactions.
- Greeted and assisted guests to ensure a welcoming experience.
Education
Bachelor’s Degree - Business Management
Lackawanna College
Scranton, PA08.2021
High School Diploma - undefined
Scranton High School
Scranton, PA06.2010
Skills
- Bilingual: Spanish & English
- Customer Service & Client Relations
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Document Management
- Scheduling & Appointment Coordination
- Billing & Invoice Processing
- Administrative Support
- Problem-Solving & Conflict Resolution
Additional Information
- Strong ability to multitask and work under pressure.
- Excellent communication and interpersonal skills.
- Detail-oriented with a proactive approach to problem-solving.
Timeline
Customer Service Representative
Freedom Care
07.2023 - 11.2025
Customer Support Specialist
City Furniture Customer Care
07.2021 - 06.2023
Supervisor
Vanguard Cleaning Systems
08.2018 - 05.2021
Customer Relations Associate
Planet Fitness
08.2014 - 08.2018
Bachelor’s Degree - Business Management
Lackawanna College
High School Diploma - undefined
Scranton High School