Marlon Guzman
Miami
Summary
Highly motivated office professional with a strong work ethic and extensive customer service experience. Adapt at handling administrative tasks, data entry, and client relations. Works well both independently and collaboratively. Seeking a role where my skills and experience contribute to business success and professional growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Freedom Care
07.2023 - 11.2025
- Schedule and manage patient appointments efficiently.
- Perform data entry and maintain accurate records.
- Conduct case follow-ups to ensure patient satisfaction.
- Assist with patient recruitment and document review.
Customer Support Specialist
City Furniture Customer Care
07.2021 - 06.2023
- Assist customers with invoice inquiries and billing resolutions.
- Schedule and confirm deliveries.
- Handle community tasks and customer service requests.
- Dispatch deliveries and provide product/service information.
- Resolve emerging customer issues promptly.
Supervisor
Vanguard Cleaning Systems
08.2018 - 05.2021
- Managed cleaning staff schedules and assignments.
- Ensured adherence to cleaning standards and safety procedures.
- Communicated with other departments to maintain facility cleanliness.
- Oversaw employee performance and addressed any issues effectively.
Customer Relations Associate
Planet Fitness
08.2014 - 08.2018
- Assisted customers with memberships, billing, and cancellations.
- Performed data entry and managed membership sales.
- Handled mass mailing and administrative duties.
- Managed office budget and financial transactions.
- Greeted and assisted guests to ensure a welcoming experience.
Education
Bachelor’s Degree - Business Management
Lackawanna College
Scranton, PA08.2021
High School Diploma - undefined
Scranton High School
Scranton, PA06.2010
Skills
- Bilingual: Spanish & English
- Customer Service & Client Relations
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Document Management
- Scheduling & Appointment Coordination
- Billing & Invoice Processing
- Administrative Support
- Problem-Solving & Conflict Resolution
Additional Information
- Strong ability to multitask and work under pressure.
- Excellent communication and interpersonal skills.
- Detail-oriented with a proactive approach to problem-solving.
Timeline
Customer Service Representative
Freedom Care
07.2023 - 11.2025
Customer Support Specialist
City Furniture Customer Care
07.2021 - 06.2023
Supervisor
Vanguard Cleaning Systems
08.2018 - 05.2021
Customer Relations Associate
Planet Fitness
08.2014 - 08.2018
Bachelor’s Degree - Business Management
Lackawanna College
High School Diploma - undefined
Scranton High School