Marlon Hatcher
Cleveland
Summary
With a proven track record at Community Assessment & Treatment Services Inc., I excel in workforce development and fostering employer relations, enhancing client employability through innovative job placement assistance. My adeptness in case management and commitment to client advocacy have significantly streamlined service delivery, evidenced by a 30% increase in successful client placements.
Overview
17
17
years of professional experience
Work History
Employment Services Coordinator
Community Assessment & Treatment Services Inc.
09.2016 - 01.2025
- Assist clients in obtaining personal documents.
- Scheduling appointments with outside providers to gain meaningful employment.
- Assisting clients in obtaining certification training.
- Trained new Employment Services Coordinators on best practices for effective client management and service delivery.
- Maintained accurate records of all client interactions through diligent documentation practices.
- Streamlined processes for increased efficiency in managing clients'' job search efforts.
- Facilitated workshops focused on essential job readiness skills like communication, teamwork, problem-solving, and professionalism.
- Managed caseloads efficiently while maintaining a high level of personalized attention for each client.
- Provided comprehensive support to clients throughout the application process, including resume writing, interview preparation, and follow-up communications.
Environmental Services
Janitorial Services Inc.
03.2014 - 02.2015
- Implemented new technology solutions to improve communication, tracking, and reporting within the environmental services team.
- Participated in facility-wide initiatives aimed at reducing energy consumption and promoting sustainability efforts within environmental services operations.
- Collaborated with environmental services staff to ensure proper cleaning, disinfection, and sterilization of patient care areas and equipment.
- Planned, organized, directed, and monitored the flow of Environmental Services staff.
Activity Director
University Manor
06.2011 - 01.2014
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar, which is published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed a wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
Activity Director
Solon Pointe
07.2008 - 05.2011
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed a wide variety of activities to stimulate interest, involvement, and engagement of patients.
Education
Activity Director Certification -
Cuyahoga Community College
Cleveland, OH09-2005
GED -
Cleveland City Schools Testing Center
4966 Woodland Ave. Cleveland, Ohio 44121 06-1988
Skills
- Effective networking
- Case management expertise
- Client advocacy
- Adaptive learning
- Individualized planning
- Job placement assistance
- Workforce development
- Career counseling
- Resume writing
- Interview coaching
- Employer relations
- Client assessment
- Teamwork
Timeline
Employment Services Coordinator
Community Assessment & Treatment Services Inc.
09.2016 - 01.2025
Environmental Services
Janitorial Services Inc.
03.2014 - 02.2015
Activity Director
University Manor
06.2011 - 01.2014
Activity Director
Solon Pointe
07.2008 - 05.2011
Activity Director Certification -
Cuyahoga Community College
GED -
Cleveland City Schools Testing Center
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