Marlon Josephs
Cumming,GA
Summary
A skilled customer service expert who excels at delivering service and has a track record of juggling multiple responsibilities. Committed to fostering and preserving professional connections to increase income and meet business goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
USAA
07.2020 - Current
- Maintained a high level of customer satisfaction by implementing strategies that focused on addressing and solving customer needs and addressing any issues they had.
- Handling and addressing customer complaints and problems in an efficient and professional way.
- Answering customer inquiries and addressing their complaints through phone calls, emails, or online chat.
- Addressed customer inquiries related to available merchandise, sales, current prices, and upcoming company changes.
Sales Representative
Harveys Furniture & Appliance
01.2019 - 07.2020
- Boosted sales by providing recommendations on purchases and promoting additional merchandise.
- Met monthly sales targets by highlighting the advantages of the products and signing up new clients.
- Maintained high levels of customer satisfaction through providing excellent customer service.
- Trained and guided new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bachelor of Arts - Accounting And Business Management
University of Georgia
Athens, GA05.2020
High School Diploma -
Forsyth Central High School
Cumming, GA05.2016
Skills
- Account Management
- Business Development
- Sales Expertise
- Customer Relations
- Closing Sales
Timeline
Customer Service Representative
USAA
07.2020 - Current
Sales Representative
Harveys Furniture & Appliance
01.2019 - 07.2020
Bachelor of Arts - Accounting And Business Management
University of Georgia
High School Diploma -
Forsyth Central High School
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