Marlon McCray
Wichita,KS
Summary
Assistant manager with expertise in team leadership, customer service, and safety compliance. Proficient in inventory management and strategic problem-solving, driving efficient operations and enhancing customer satisfaction. Demonstrated ability to lead teams effectively while maintaining high standards of service and safety.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Schlotzsky's Deli
Wichita, Kansas
01.2023 - Current
- Assisted in managing daily operations and ensuring efficient service delivery.
- Trained and supervised team members on customer service standards and procedures.
- Scheduled staff shifts to ensure adequate coverage during busy periods. to optimize coverage during peak business hours.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer complaints to enhance satisfaction and uphold brand reputation.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management to develop strategic plans aligning with business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned tasks and monitored project personnel performance.
- Coordinated inventory management to ensure optimal stock levels and product availability.
- Monitored food safety practices to ensure compliance with health regulations.
- Supervised kitchen staff to ensure efficient food preparation and service.
- Trained new line cooks on cooking techniques and kitchen safety procedures. on proper cooking techniques and safety protocols.
- Enforced sanitation standards to maintain a clean and safe kitchen environment.
- Collaborated with front-of-house staff to facilitate smooth service transitions.
- Directed, supervised, and trained line cooks in preparation of dishes according to recipes and established standards.
- Ensured food items were prepared in a timely manner while adhering to quality control standards.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed proper food handling methods and maintained correct temperature of food products.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Carried pans and trays of food to and from workstations to facilitate efficient kitchen operations. of food to and from work stations, stove, and refrigerator.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Grilled and deep fried various foods from meats to potatoes.
- Restocked food items throughout shifts to ensure availability of ingredients for cooking. throughout shift to prepare necessary ingredients for cooking and timely service.
- Cooked multiple orders simultaneously to meet high demand during peak hours. simultaneously during busy periods.
- Kept stations stocked and ready for use to maximize productivity.
- Adhered to portion controls and presentation specifications.
- Set up and performed initial prep work for soups, sauces, and salads.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Amazon Associate
Amazon
Wichita, Kansas
02.2026 - 06.2026
- Managed inventory levels to ensure product availability for customer orders.
- Operated warehouse equipment for efficient order fulfillment and shipping processes.
- Restocked shelves promptly to improve product display and accessibility for customer orders.
- Packed boxes and stock following organizational guidelines to enhance inventory management efficiency.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Used scanners to track parcel information, condition or receipt.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Utilized digital database to accurately maintain records of units and stock movements for inventory tracking.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Collaborated with team members to uphold cleanliness and organization in the work environment.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Secured items in truck by strapping over protective padding.
Lineman
Coleman
Wichita, Kansas
09.2025 - 02.2026
- Assisted in troubleshooting electrical faults and performed repairs.
- Followed safety protocols to ensure personal safety and team compliance.
- Collaborated with team members to complete projects on time and within guidelines.
- Communicated effectively with supervisors about daily tasks and project progress.
- Participated in training sessions to enhance skills and knowledge of electrical systems.
- Followed OSHA regulations related to safety procedures at job sites.
- Operated machinery to assemble products efficiently on the production line.
- Maintained cleanliness and organization of the work area throughout shifts.
- Reported equipment malfunctions to supervisors for timely repairs and maintenance.
- Ensured work areas were kept clean and organized at all times.
- Identified defective materials during inspections for quality control. and reported issues to management.
- Assembled component parts of items and completed hand-finishing of final products.
- Completed accurate assembly work by positioning and aligning components.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Built and packaged products to comply with multiple work orders and deadlines.
Assistant Manager
Churches Chicken
Wichita, Kansas
04.2022 - 01.2023
- Led team to ensure timely closing of transactions and compliance with company policies.
- Coordinated communication between departments to streamline closing processes and resolve issues.
- Reviewed closing documents for accuracy and completeness prior to final submission.
- Managed opening procedures and ensured timely store readiness for customers.
- Implemented daily cash handling procedures and reconciled register totals accurately.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Opened facility each day to prepare for service operations. and prepared areas for service.
- Conducted regular audits of cash registers at the start of each shift.
- Utilized strong leadership skills to motivate team members towards achieving daily objectives.
- Assisted in scheduling staff to optimize coverage and improve efficiency.
- Created weekly schedules for staff members based on forecasted customer traffic patterns.
- Trained new staff on food preparation techniques and kitchen safety protocols.
- Trained new employees on company policies and procedures.
- Monitored store cleanliness and organization to uphold brand image consistently.
- Resolved customer service issues promptly to enhance satisfaction. and rectified employee problems.
- Resolved customer complaints in an efficient and professional manner.
- Conducted quality checks on products to ensure compliance with company standards.
- Analyzed, monitored, and maintained inventory.
- Developed strategies for increasing sales while controlling costs within budget parameters.
- Maintained cleanliness and organization of workstations during food preparation.
- Prepared ingredients for daily meal service in fast-paced kitchen environment.
- Followed food safety guidelines to ensure safe handling and storage of ingredients.
- Collaborated with team members to streamline kitchen operations during peak hours.
- Operated kitchen equipment, including mixers, slicers, and ovens, safely and efficiently.
- Greeted customers entering the store, providing them with a friendly and welcoming atmosphere.
- Managed cooking equipment to ensure proper functioning and cleanliness.
- Followed food safety guidelines to ensure safe handling and storage of ingredients.
- Collaborated with team members to streamline kitchen operations during peak hours.
- Operated kitchen equipment, including mixers, slicers, and ovens, safely and efficiently.
Education
High School Diploma -
East High School
Wichita, KS05-2024
Some College (No Degree) - HVAC Technician
Wichita Technical Institute
Wichita, KS08-2026
Skills
- HVAC systems
- Equipment maintenance
- Customer service
- Project management
- Team building
- Safety compliance
- Inventory management
- Retail operations management
- Strategic thinking
- Multitasking and organization
- Staff supervision
- Corporate social responsibility
- Workplace safety compliance
- Team leadership
- Problem-solving
- Conflict resolution
- Decision-making
- Schedule oversight
Timeline
Amazon Associate
Amazon
02.2026 - 06.2026
Lineman
Coleman
09.2025 - 02.2026
Assistant Manager
Schlotzsky's Deli
01.2023 - Current
Assistant Manager
Churches Chicken
04.2022 - 01.2023
High School Diploma -
East High School
Some College (No Degree) - HVAC Technician
Wichita Technical Institute