Marlon McDaniels
Baltimore,Maryland
Overview
19
19
years of professional experience
Work History
Verifications Specialist
Sterling/First Advantage
04.2023 - 02.2025
- Obtains and completes background screening reports for clients and their prospective employees
- Completes background screening reports for prospective employees regarding their previous employment, education and reference history in and outside of the United States
- Handles 60 to 70 inbound and outbound calls daily to previous employers and education institutions to complete screening reports
Verifications Analyst
Employment Background Investigations/Sterling
07.2018 - 02.2023
- Handles background screening components on a daily basis - Employment, Education, Professional Reference and International components
- Handles 60-80 outbound calls on a daily basis
- Primarily makes calls out to different businesses, education institutions, and professional individuals to obtain and complete Employment, Education and Professional Reference background checks
- Handled over 150 automated verification checks by utilizing various automated verification systems within the Verification Department
- Required to handle a minimum of 76 verification components/checks and has exceeded that number on a daily basis
Medical Customer Service Representative
Chesapeake Urology - Aerotek Contract
11.2017 - 04.2018
- Handled heavy inbound calls on a daily basis
- 60-80 calls per day
- Primarily rescheduled, cancelled and confirmed appointments for patients
- Used AllegianceMD software to schedule patients and update their information
Quality Assurance Representative/Call Center Representative
Cash Advance Servicing LLC
04.2017 - 10.2017
- Handled listening to phone calls between our sales representatives and clients
- Listened to how our sales representatives conducted themselves while closing loans with our clients and to make sure that our client’s information was entered correctly into our loan software system
- Handled heavy inbound calls anywhere from 60 to 80 calls daily
- Updated information into our EPIC system
- Listened to calls that involved our sales reps, clients and bank representatives to verify that our clients’ bank information was valid and correct in order to finalize loans with our clients
- Entered copies of notes from each call into our client’s file in our loan system to verify that their banking, employment and phone information was valid
- Maintained a daily log of each call I conducted which included the client’s loan file number, the sales representative who was in charge of their loan, the amount of each loan and additional notes from each call
District Administrator/Call Center Representative
AFLAC Insurance
06.2006 - 02.2017
- Handled setting appointments with various business owners and managers in order to provide insurance opportunities for their business
- Called into various business owners and managers and explained what we offer at AFLAC and scheduled meetings with them to present our insurance plans in person
- Handled about 70 to 80 inbound calls outbound calls
- Went out into to the field to present the insurance plans to the owners, managers and their employees
- Managed the office and recruited potential AFLAC employees
- Conducted interviews and resolving any paperwork issues or questions that involved our clients over the phone
Education
Bachelor of Science Degree - Sociology - Criminal Justice
Bowie State University
Bowie, MarylandSkills
- Highly Proficient in all Microsoft Office Applications
- Types 60 wpm
- Adaptability
- Time Management
- Attention to Detail
- Ability to work Under Pressure
- Highly Organized
Timeline
Verifications Specialist
Sterling/First Advantage
04.2023 - 02.2025
Verifications Analyst
Employment Background Investigations/Sterling
07.2018 - 02.2023
Medical Customer Service Representative
Chesapeake Urology - Aerotek Contract
11.2017 - 04.2018
Quality Assurance Representative/Call Center Representative
Cash Advance Servicing LLC
04.2017 - 10.2017
District Administrator/Call Center Representative
AFLAC Insurance
06.2006 - 02.2017
Bachelor of Science Degree - Sociology - Criminal Justice
Bowie State University
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