Marlon Orellana
Bowie,MD
Summary
Hardworking AV Specialist with expertise in equipment, connections and displays for on-site and remote audiovisual systems and network devices. Talented in diagnosing and resolving system issues to maintain schedules and meet needs of various Video conferencing clients. Manages time well and works great with both technical and non-technical personnel. Able to push limits and grow daily.
Overview
8
8
years of professional experience
Work History
AV Specialist,
Veritas Technology Services
Washington, DC
11.2020 - Current
- Monitor and service a range of equipment in AV conferencing systems including those of Crestron, Cisco, Biamp, QSC, Vaddio, AMX, Poly for 70+ rooms.
- Manage day-to-day AV operations and Web Conferencing Meetings in Zoom, Microsoft Teams, Webex and etc.
- Assess AV equipment, performing repairs to promote continued functionality.
- Organize and maintain compliance, license, and warranty information related to VTC solutions.
- Integrate professional AV systems and provide technical knowledge to resolve issues and build a strong rapport with customers and foster confidence in system installations.
- Developing Quick User guides and full Manuals of the AV systems for Customers
- Review drawings, blueprints, schematics and service manuals to identify technical requirements.
- Deliver videoconference support through extensive troubleshooting and testing and perform User Acceptance Testing UATs
- Monitor helpdesk tickets for on-site clients needing AV assistance
Keyholder Merchandising Supervisor-Product Flow,
Best Buy
Bowie, MD
07.2019 - Current
- Supervise up to 6 employees on the merchandising team and provide leadership and guidance to boost productivity.
- Monitor and repair a range of equipment, including audio, video and network devices.
- Create merchandise displays based on planograms
- Return items to shelves and maintain an organized appearance
Sales Consultant
Magnolia Certified LV3, Best Buy
Bowie, MD
08.2016 - 08.2019
- Use a central Hub to demo AV equipment by selecting specific speakers or screens in our AV room to give customers "The Magnolia Experience"
- Describe the use and operation of merchandise to customers
- Share product knowledge with customers while making personal and professionally educated recommendations
- Work as a team member to provide the highest level of service to customers
Swimming Pool Technician,
Pools Unlimited
Ellicott City, MD
03.2016 - 10.2018
- Install and remove control equipment/systems, including pulling wire, device termination and mounting back boxes. Plus examine systems to locate problems such as loose or damaged connections
- Supply technical customer service support by phone and in person.
- Remove debris from pool for cleanliness and to satisfy customers.
Education
Geek Squad Cadet Training -
Best Buy
01.2019
Skills
- Quick learner
- Public Trust Clearance
- Detail-oriented and Results-driven
- AV System Installation and Repair
- Low-Voltage Cabling
- Project Coordination
- Computer Skills including Microsoft Office
- Non-smoker
- Strong verbal and written communication
- Excellent multi-tasker
- Adept in personnel training and development
- Reliable and consistent
- Excellent work ethic
- Creative and Adaptable
- Operating Crestron control consoles
- Skilled in Maintenance and Organization
- Audio Technologies
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
AV Specialist,
Veritas Technology Services
11.2020 - Current
Keyholder Merchandising Supervisor-Product Flow,
Best Buy
07.2019 - Current
Sales Consultant
Magnolia Certified LV3, Best Buy
08.2016 - 08.2019
Swimming Pool Technician,
Pools Unlimited
03.2016 - 10.2018
Geek Squad Cadet Training -
Best Buy
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