Marlon Ortega
Mantua
Summary
Accomplished and results-driven sales driver with over 13 years at T-Mobile, consistently exceeding sales targets and achieving top-tier performance. Proven track record of success, earning multiple quarterly Winner’s Circle awards and an annual Winner’s Circle for ranking in the top 1% company wide. Skilled in building and nurturing relationships with both personal and business customers, driving repeat business and long-term partnerships. As a Retail Associate Manager, led teams at two high-volume locations, coaching and developing Mobile Experts to maximize performance. Adept at analyzing business metrics to optimize team success and store rankings. Fluent in Spanish, with a strong ability to connect with diverse customer bases and deliver impactful solutions.
Overview
14
14
years of professional experience
Work History
Mobile Expert
T-Mobile
06.2011 - Current
- Consistently exceeded monthly sales quotas month over month by delivering tailored solutions to meet customer needs.
- Built strong relationships with personal and business customers, fostering repeat business through personalized rapport and exceptional service.
- Collaborated with multiple T-Mobile Business Account Executives, generating high-quality leads to support business growth.
- Worked at two high-volume locations, maintaining top performance across diverse environments.
- Earned multiple quarterly Winner’s Circle including one Annual Winners Circle recognition for ranking in the top 1% company wide.
RAM
T-Mobile
03.2017 - 09.2019
• Led teams at two high-volume locations: G & Hunting Park, and Castor & Aramingo, driving consistent sales growth and exceeding monthly quotas.
• Excelled in understanding business metrics and used data to strategically drive performance, significantly improving store rankings.
• Developed personalized coaching strategies, catering to the unique needs of each Mobile Expert to maximize their individual performance and team success.
• Executed strategies to optimize store performance, achieving outstanding results in both sales and customer satisfaction.
Education
Real Estate License - Real Estate
The Real Estate Academy of Philadelphia
Philadelphia, PA01-2019
High School Diploma -
Esperanza Charter HS
Philadelphia, PA05-2008
Skills
Sales Excellence: Proven ability to consistently exceed sales quotas and performance targets month over month
Client Relationship Management: Expertise in building and maintaining strong relationships with personal and business customers for repeat business
Business Development: Skilled in generating leads and fostering growth by collaborating with T-Mobile Business Account Executives
Team Leadership: Experience in coaching and motivating teams to achieve individual and collective success
Performance Analytics: Strong ability to analyze business metrics to drive store rankings and improve individual and team performance
Coaching & Development: Adept at tailoring coaching strategies to cater to the unique needs of each team member, maximizing their potential
High-Volume Sales Experience: Successful leadership at two high-volume locations, driving consistent performance in dynamic environments
Bilingual Communication: Fluent in English and Spanish, with the ability to connect with diverse customer bases
Accomplishments
2016 Annual Winners Circle
Languages
Spanish
English
Timeline
RAM
T-Mobile
03.2017 - 09.2019
Mobile Expert
T-Mobile
06.2011 - Current
Real Estate License - Real Estate
The Real Estate Academy of Philadelphia
High School Diploma -
Esperanza Charter HS
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