Marlon Ortez
San Francisco
Summary
Certified Forensic Interviewer with over 12 years of progressive leadership in asset protection, safety, security, and loss prevention across diverse retail and distribution environments. Proven success directing enterprise risk strategies, building high-performing regional teams, and implementing technology-forward programs that reduce shrink, mitigate threats, and enhance safety compliance. Skilled in cross-functional collaboration with Legal, HR, Supply Chain, and Facilities to align protection with operations. Adept at regulatory frameworks, crisis response, and stakeholder engagement throughout North America.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Asset Protection & Corporate Security
Goodwill San Francisco Bay
01.2019 - Current
- Provide strategic direction and execution of asset protection and safety programs across 100+ retail stores, e-commerce platforms, and multiple distribution centers, in three states (CA, AZ, MD).
- Lead and mentor a team of regional managers, investigators, and field leaders; build a culture of safety, accountability, and development.
- Design and implement shrink-reduction initiatives, achieving year-over-year shrink improvements of up to 30% through training, analytics, and enhanced internal controls.
- Lead internal and external investigations related to theft, fraud, workplace incidents, and vendor misconduct; partner with HR, Legal, and Law Enforcement.
- Serve as incident commander and crisis response lead during natural disasters, civil unrest, and workplace emergencies.
- Coordinate post-incident responses with public safety agencies and internal GSOC; conduct threat assessments and implement corrective strategies.
- Oversee the evaluation and deployment of physical security and safety technology, including access control, CCTV, intrusion alarms, and analytics.
- Conduct facility audits to ensure compliance with federal, state, and local safety/security regulations and internal policy.
Area Loss Prevention Manager
Neiman Marcus Group
01.2018 - 01.2019
- Oversaw AP programs across 9 luxury retail locations; responsible for investigations, safety compliance, and shrink mitigation.
- Collaborated with Store Ops and HR on incident resolution, employee training, and associate development.
- Provided executive reporting on KPIs, incident trends, and proactive solutions.
Asset Protection Manager
The Home Depot
01.2017 - 01.2018
- Managed AP operations for a high-volume store with 350+ employees; conducted investigations, safety training, and compliance checks.
- Supported district leadership in implementing loss prevention strategies and risk reduction policies.
Loss Prevention Manager
Fry’s Electronics
01.2011 - 01.2013
- Directed LP operations across a high-risk electronics retailer; led internal theft cases, external apprehensions, and vendor fraud investigations.
- Partnered with law enforcement to secure convictions and recover losses.
Education
B.S. - Criminal Justice
California State University
Carson, CAA.A. - Security Administration
College of San Mateo
San Mateo, CA01-2007
Skills
- Genetec
- Lenel
- CCure
- Avigilon
- Power BI
- Excel (Advanced)
- Tableau
- SharePoint
- Salesforce
- Incident Reporting Systems
- OSHA & Safety Audit Tools
- Alarm & Access Systems
- GSOC Platforms
Websites
Certification
- Certified Forensic Interviewer (CFI) – International Association of Interviewers
- Wicklander-Zulawski Interview & Interrogation Certified
- Google IT Support & Security Certificate
- Loss Prevention Certified (LPC) – In Progress
- Certified Protection Professional (CPP) – Eligible
Accomplishments
- Reduced shrink across 3 distribution centers by 35% through tech upgrades, audit control, and cross-functional alignment.
- Authored and implemented AP & Safety Manual adopted by 500+ field and support employees.
- Built and scaled crisis response protocols post-COVID, adopted enterprise-wide.
- Executed executive protection plans and managed high-profile special event security coverage.
CORE COMPETENCIES & KEYWORDS
- Asset Protection Strategy
- Shrink Reduction
- Safety Compliance
- Crisis Management
- Physical Security Leadership
- Retail & Distribution Operations
- Regulatory & OSHA Compliance
- Workplace Investigations
- High-Risk Case Management
- Emergency Response
- GSOC Collaboration
- Team Development & Coaching
- Security Technology Implementation
- Safety Culture
- Law Enforcement Partnerships
- Strategic Planning
- Safety Audit & Risk Assessments
- Multi-Unit Leadership
- Incident Response Protocols
- Cross-Functional Collaboration
PROFESSIONAL ATTRIBUTES
- Strategic and Agile Thinker
- Resilient Crisis Leader
- Inclusive People Developer
- Proactive Risk Assessor
- Collaborative Executive Partner
Languages
Spanish
Native or Bilingual
Timeline
Director of Asset Protection & Corporate Security
Goodwill San Francisco Bay
01.2019 - Current
Area Loss Prevention Manager
Neiman Marcus Group
01.2018 - 01.2019
Asset Protection Manager
The Home Depot
01.2017 - 01.2018
Loss Prevention Manager
Fry’s Electronics
01.2011 - 01.2013
B.S. - Criminal Justice
California State University
A.A. - Security Administration
College of San Mateo
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