Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Marlon Priest

Roswell,GA

Summary

United States Air Force veteran with 8+ years of sales, management, and recruitment experience. An exceptional communicator who's energetic, adaptable, and goal-oriented seeking to advance current skills and knowledge. Ready to leverage extensive operational management experience to enhance business performance. Reliable team player who prioritizes adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency. I am a SHARK and SHARKS are born swimming!

Overview

10
10
years of professional experience

Work History

Operations Manager

Waffle House
06.2024 - 04.2025
  • Oversaw operations of multiple units, ensuring consistent delivery of high-quality products and services
  • Managed team of 19 managers and 93 employees across multiple locations
  • Developed and implemented standardized operating procedures to improve efficiency and productivity across all units
  • Reduced operational costs by 13% in one quarter through efficient inventory management and cost control measures
  • Implemented training programs to enhance employee skills, resulting in improved customer service ratings
  • Conducted regular performance evaluations for managers and staff members, providing feedback for professional development
  • Developed budgets for each unit, monitoring expenses closely to meet financial targets
  • Analyzed sales data from each unit to identify trends or opportunities for growth
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Eastern Region Talent Acquisition Manager

SE Independent Delivery Services
03.2022 - 06.2024
  • Oversaw placement of job postings, resume collection, and regional recruiting efforts
  • Conducted phone and/or preliminary interviews, as well as in-person interviews with potential candidates
  • Completed necessary reference checks on candidates’ work history and criminal background (of associates, drivers, and recruiters)
  • Developed and implemented initiatives for recruiting talent
  • Held open houses and hosted/attended career fairs and hiring events
  • Partnered with fellow corporate and onsite management personnel to develop plans for key staffing initiatives
  • Led the full cycle recruiting process in a specified region to meet the various staffing goals (to include full onboarding)
  • Increased the quality of new hires by refining job descriptions, setting clear expectations, and establishing performance metrics for success.
  • Devised hiring and recruitment policies for 50+ company recruiters.

Regional Talent Acquisition Director

Marksman Security Corporation
05.2021 - 03.2022
  • Developed and implemented effective recruiting strategies to attract top talent in competitive market
  • Managed full-cycle recruitment process, including sourcing, screening, interviewing, and selecting candidates
  • Built strong relationships with hiring managers to understand their staffing needs and provide guidance on best practices
  • Utilized various recruiting tools and platforms to source qualified candidates, such as job boards, social media, and professional networks
  • Conducted thorough candidate assessments through resume reviews, phone screens, and in-person interviews
  • Collaborated with hiring teams to define job requirements and create accurate job descriptions for open positions
  • Negotiated offers of employment with selected candidates while considering budgetary constraints and market conditions
  • Implemented applicant tracking system (ATS) to streamline recruitment processes and improve efficiency
  • Developed employer branding initiatives to enhance company's reputation as employer of choice
  • Participated in career fairs, industry events, and networking activities to promote organization's employment opportunities
  • Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
  • Leveraged industry knowledge and expertise to develop innovative approaches to sourcing and evaluating potential acquisitions.

Chief Marketing Director / Recruiter

Discover Windows Incorporated
02.2020 - 05.2021
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth
  • Assisted teammates with sales-processing tasks to meet daily sales goals
  • Led sales planning, development, and account management for sales territory
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction
  • Hired and trained 212 team members to carry out department tasks
  • Worked with sales team members to achieve group targets
  • Negotiated and closed deals with minimal oversight
  • Built trusting relationships with customers by making personal connections
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Increased after-market sales by 10% by persuasively presenting additional products which enhanced customer retention and ownership experience
  • Accomplished 80% of sales quota in a 7-month timeframe
  • Grew business by $90k in 2020

Tactical Aircraft Crew Chief

United States Air Force
11.2018 - 02.2020
  • Performed troubleshooting procedures to find root causes of faults
  • Completed scheduled and unscheduled safety and performance assessments
  • Conducted quality assurance tests and oversaw maintenance support functions
  • Managed repair logs, documenting preventive and corrective aircraft maintenance activities
  • Requested aviation parts and supplies before scheduled repairs to meet inventory needs
  • Utilized drawings and schematics to install, remove and modify aircraft structures, systems and components
  • Cultivated safe and organized work area by maintaining active control over tools and equipment and retaining FOD awareness at all times
  • Managed troubleshooting and issue resolution for laptops, desktops and LAN systems
  • Completed over 30 aircraft repair work orders each quarter
  • Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems
  • Compiled data and generated weekly and monthly maintenance reports, and spearheaded weekly and monthly squadron maintenance meetings
  • Recorded maintenance performance in aircraft logbooks and completed other paperwork requirements
  • Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs

68W Combat Medic

United States Army
02.2017 - 11.2018
  • Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies
  • Monitored supplies and equipment inventory and replenished promptly before another emergency call
  • Assessed patients and environment, administered CPR and stabilized patients for transport to hospital
  • Reported and documented medical treatment administered on-site and during transport to healthcare facility
  • Cleaned vehicles and patient care compartments, performed routine maintenance checks and maintained constant readiness for emergencies
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Executed non-medical, non-emergency transfers for immobile persons
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Juggled multiple projects and tasks to ensure high quality and timely delivery
  • Demonstrated self-reliance by meeting and exceeding workflow needs
  • Demonstrated leadership by making improvements to work processes and helping to train others
  • Provided emergency medical treatment for wounded personnel on the battlefield, limited primary care, and health protection and evacuation from a point of injury or illness

Guest Experience Captain | Front of House Manager

Buffalo Wild Wings
03.2015 - 01.2017
  • Provided support to team members and managers while coaching their behaviors and making recommendations for counseling, discipline and termination
  • Handled team members' complaints or concerns by actively listening, involving the necessary individuals, and investigating and resolving where appropriate
  • Assisted with zone rollouts and introductions of new products, tools, and services
  • Managed the balance of labor hours and service efficiency during the shift to meet labor guidelines without sacrificing guest service
  • Conducted reviews and performance evaluations for all direct reports
  • Managed approximately 100+ incoming calls, emails, and faxes per day from customers.

Education

Bachelor of Arts - Integrated Marketing Communications

Winthrop University
Rock Hill, SC
05-2020

Skills

  • Business growth initiatives
  • Customer service / retention
  • Talent acquisition
  • Quality assurance
  • Employee Onboarding
  • Operations management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Manager

Waffle House
06.2024 - 04.2025

Eastern Region Talent Acquisition Manager

SE Independent Delivery Services
03.2022 - 06.2024

Regional Talent Acquisition Director

Marksman Security Corporation
05.2021 - 03.2022

Chief Marketing Director / Recruiter

Discover Windows Incorporated
02.2020 - 05.2021

Tactical Aircraft Crew Chief

United States Air Force
11.2018 - 02.2020

68W Combat Medic

United States Army
02.2017 - 11.2018

Guest Experience Captain | Front of House Manager

Buffalo Wild Wings
03.2015 - 01.2017

Bachelor of Arts - Integrated Marketing Communications

Winthrop University

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Marlon Priest