MARLON QUINONEZ
Hicksville,NY
Summary
Dynamic professional with a proven track record at MR.ENGLISH ACADEMY, excelling in sales strategy and customer service. Recognized for boosting sales revenue through innovative marketing initiatives and fostering strong client relationships. Adept at market research and team collaboration, consistently driving brand awareness and achieving company goals.
Overview
22
22
years of professional experience
Work History
Service Helper
Aquacade Swimming Pool Services
NEW YORK
04.2024 - Current
- Improved customer satisfaction by providing timely and efficient service assistance.
- Supported training initiatives for new hires, contributing to their successful integration into the team.
- Enhanced team productivity by collaborating on various tasks and projects.
- Managed time effectively to ensure prompt completion of assigned tasks within deadlines.
- Demonstrated flexibility in adapting to changing priorities or unexpected situations while maintaining quality standards in work outputs.
- Assisted in implementing process improvements that led to increased overall team success.
- Developed strong relationships with clients, fostering trust and loyalty to the company''s services.
- Contributed to the achievement of company goals through diligent work ethic and teamwork.
- Answered customer questions and helped resolve various concerns.
Sales and Marketing Specialist
MR.ENGLISH ACADEMY
Ecuador
02.2019 - Current
- Boosted sales revenue by developing and implementing effective marketing strategies.
- Increased brand awareness by creating engaging social media content and managing online platforms.
- Organized and managed successful trade shows, expanding the company''s professional network and generating new leads.
- Conducted comprehensive market research to identify potential opportunities for business growth.
- Established strong relationships with clients through exceptional customer service and communication skills.
- Collaborated with cross-functional teams to develop innovative product offerings and promotional campaigns.
- Collaborated closely with design teams on advertising collateral development, ensuring consistent messaging across various channels.
- Generated valuable referrals from existing customers through proactive relationship management efforts.
- Regularly monitored industry trends to stay abreast of potential opportunities and challenges, providing crucial insights to inform strategic decision making.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
- Built diverse and consistent sales portfolio.
- Analyzed competitor products and pricing strategies, helping the company maintain a competitive edge in the market.
- Managed key account relationships, resulting in increased repeat business and long-term loyalty among clients.
- Developed persuasive sales pitches tailored to individual client needs, ensuring a high conversion rate from prospect to customer.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
Teacher Coordinator
CENTRO DE ESTUDIOS ESPIRITU SANTO
ECUADOR
02.2015 - 01.2019
- Increased parent involvement through regular communication, fostering a strong home-school connection and encouraging parental support in student learning.
- Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
- Created safe and inclusive work environment of respect to promote positive teaching experience for teacher and assistance with diverse backgrounds.
- Developed comprehensive lesson plans aligned with state standards, ensuring thorough coverage of required content while incorporating engaging activities for enhanced learning experiences.
TEACHER
CEES
ECUADOR
01.2003 - 06.2014
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor of Arts - Education
UNIVERSIDAD DE GUAYAQUIL
ECUADOR 03-2003
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Influencer outreach
- Reliability
- Excellent communication
- Customer satisfaction
- Active listening
- Interpersonal skills
- Sales reporting
- Sales techniques
- Time management
- Process improvement
- Team collaboration
- Market research
- Content creation
- Sales strategy
- Lead generation
- Social media management
- Brand development
- Product promotion
- Targeted marketing
- Social media advertising
- Negotiation techniques
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Helper
Aquacade Swimming Pool Services
04.2024 - Current
Sales and Marketing Specialist
MR.ENGLISH ACADEMY
02.2019 - Current
Teacher Coordinator
CENTRO DE ESTUDIOS ESPIRITU SANTO
02.2015 - 01.2019
TEACHER
CEES
01.2003 - 06.2014
Bachelor of Arts - Education
UNIVERSIDAD DE GUAYAQUIL