Marlon Rodriguez
Dallas,TX
Summary
With extensive experience in customer service, administrative tasks, and project management, I am a skilled professional adept at providing high-quality assistance and support to diverse groups of customers. I have a proven track record of effectively managing complex projects and ensuring compliance with regulatory requirements. My excellent communication, organization, and problem-solving skills have enabled me to maintain an outstanding record of customer satisfaction. I am proficient in generating detailed reports, maintaining accurate records, and analyzing data. With a proactive approach to work, I am constantly seeking opportunities to optimize procedures and improve customer experience.
Overview
6
6
years of professional experience
Work History
Server
Nuri
04.2024 - Current
- Effectively collaborated with the restaurant team to drive efficient operations and optimize the overall guest experience. By fostering strong relationships with our guests, I consistently encouraged repeat business through outstanding customer service.
- Proactively utilized customer feedback to elevate service quality and refine our menu offerings, ensuring an exceptional dining experience.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Customer Service Representative
American Tire Distributors
03.2023 - 09.2024
- Helped customers with tasks like selecting products, placing orders, managing billing, and providing technical support
- Performed administrative tasks like maintaining records, updating databases, and generating reports
- Answered incoming calls and emails, provided front-line customer support, and assisted with product and service transactions while remaining calm and professional, even in challenging situations
Grants Administrator
Habitat for Humanity
06.2022 - 03.2023
- Produced detailed monthly, quarterly, and annual reports for high-compliance grants at Habitat Charlotte Region
- Conducted meticulous reviews of reimbursement requests, emphasizing precision and attention to detail
- Compiled billing ledgers, gathered government grant-related data, and ensured punctual invoicing through accurate and timely reports
Operations Associate
Varda Partners
03.2021 - 01.2022
- Facilitated connections between customers and over 10,000 auto transport carriers while ensuring compliance with all regulatory requirements
- Oversaw successful shipments for over 350 high-profile clients, including professional athletes and business executives
- Managed daily customer and carrier concerns, prioritizing based on importance and urgency
- Collaborated with senior management and development teams to recommend and implement automation-based improvements to maximize dispatcher bandwidth
- Tracked and analyzed online customer feedback to develop a tool for comparing services with competitors and improving offerings
Administrative Assistant
Alternative Behavior Strategies
12.2020 - 03.2021
- Efficiently helped parents access services by providing dependable assistance and organizing therapy appointments
- Managed communication channels skillfully, communicating with clients through different mediums to ensure a smooth experience
- Paid close attention to detail when reviewing work orders and accurately entered data into the company database
- Proactively followed up with customers to monitor their progress, and during video conferences, I used my expert translation skills to effectively bridge communication gaps between therapists and parents
Bilingual Administrative Assistant
Crisis Assistance Ministry
12.2018 - 08.2020
- Played a crucial role in assisting individuals seeking financial aid by addressing inquiries and ensuring the confidentiality of their documents
- Participated in the recruitment process by conducting screenings and interviews, and directed attention towards onboarding and training of fresh colleagues
- Contributed to the development of new standard operating procedures that optimized daily procedures
Education
International Business -
UNCC Charlotte
Charlotte, NCBusiness Entrepreneurship -
Southern Vermont College
Bennington, VTSkills
- Spanish (Fluent Native Speaker)
- CRM Software
- Administrative Support
- Training & Development
- Data Entry
- Business Development
- Decision-Making
- Client Relations
Extracurricular Activities
The Marlon Collection - Robin Hood Foundation - Rental Property Assistant - Southern Vermont College Division 3 Baseball Pitcher
Timeline
Server
Nuri
04.2024 - Current
Customer Service Representative
American Tire Distributors
03.2023 - 09.2024
Grants Administrator
Habitat for Humanity
06.2022 - 03.2023
Operations Associate
Varda Partners
03.2021 - 01.2022
Administrative Assistant
Alternative Behavior Strategies
12.2020 - 03.2021
Bilingual Administrative Assistant
Crisis Assistance Ministry
12.2018 - 08.2020
Business Entrepreneurship -
Southern Vermont College
International Business -
UNCC Charlotte
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