Marlon Smith

• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Translated complex technical issues into digestible language for non-technical users.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Activated accounts for clients interested in new services.

Assisted customers with making hotel, show and dinner reservations. Also helped guest/customers with any offers they may have been sent by the company.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Educated customers about billing, payment processing and support policies and procedures.

Delivered food to customers in a timely manner. Also helped with any in store duties that were needed

• Completed on-time deliveries by choosing best and most efficient routes.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Fostered positive working relationships with regular customers.
• Planned delivery routes and most efficient methods of distribution.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.