Marlon Tuttle
Business Management
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Area Manager
American Campus Communities (Charlotte Market)
09.2023 - Current
- I am responsible for the overall operation and outcomes of The Edge apartment community, where I serve as General Manager, as well as overseeing the General Managers and operations of two additional properties, University Walk and University Crossings.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- The Edge - 720 Beds
- University Crossings - 546 Beds
- University Walk - 480 Beds
- Manage a team of 13 part time employees, 6 (including two General Managers) full time office employees, and 11 full time maintenance employees
- Coordinate and supervise leasing and marketing strategy for all properties such as to maximize occupancy, rental rate growth, while ensuring timely collection of rental payments
- Supervise the purchasing, vendor, and expense management (including budgetary compliance) of the communities to maximize profit margin
- Rental Rate Growth for 2024-2025 Leasing Season: The Edge +14% from PY. University Crossings +13.9% from PY. University Walk +16% from PY
- Occupancy for 2024-2025 Leasing Season: The Edge 100%. University Crossings 100%. University Walk 100%
General Manager
American Campus Communities (The Edge)
11.2022 - Current
- Managing a 720 bed property
- Managing a team of 6 part time employees, 2 full time office employees, and 4 full time maintenance employees
- Achieve 100% Occupancy for the 2023-2024 Leasing Season. The last time the property was filled over a decade ago.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Reported financial data and updated financial records in ledgers and journals.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Reconciled and corrected issues with financial records.
General Manager
American Campus Communities (University Crossings)
05.2021 - 11.2022
- Performed statistical analyses to gather data for operational and forecast team needs.
- Managed budget implementations, employee evaluations and contract details & maintained employee confidence and protected payroll operations by keeping information confidential.
- Directed financial operations for building to maintain optimal budget targets.
- Performed regular inspections of facility and documented all inspection information in reports.
- Oversaw a 546 bed property
- Generated > $7.7MM in revenue for the 2022-2023 leasing season.
- Increased Leasing Traffic by over 105% from previous year. Conducted monthly performance reviews providing feedback to all direct reports
- Achieve 100% Occupancy for the 2022-2023 leasing season (first time ever for the property)
- Manage a team of 5 part time employees, 2 full time office employees, and 4 full time maintenance employees
Assistant General Manager
American Campus Communities (University Crossings)
09.2020 - 05.2021
- Oversee & responsible for supervising and implementing all of the leasing from marketing, leasing systems, audits, and ensuring maximum occupancy
- Assisting in the administrative and managerial work that involves coordinating & supervising the entire operations of the property and act as the property manager in their absence
- Assist the property manager with the supervisions of all business functions related to operations i.e
- Determined housing assignments and managed room request or changes for students
- Sourced and screened candidates for administration/maintenance roles and worked with hiring managers to coordinate interviews, offers and onboarding.
- Developed, produced, and edited content for all social channels growing the company's social reach by 315% from previous year. Utilized Sprinklr, Canva, Sprout, Adobe Cloud, and Lightroom.
Leasing Manager
American Campus Communities (University Crossings)
07.2018 - 09.2020
- Responsible for managing and implementing all of the leasing process and systems
- Supervising the activities of the leasing department to ensure maximum occupancy
- Responsible for all leasing audits
- Overseeing and training leasing staff on all functions necessary to close the sale
- Create marketing events on campus and in community Responsible for monthly newsletter and resident's event assisted with managing social media content
- Generated sales through on-site/phone tours and off-site promotions generating over $500,000 in revenue for the 2019-2020 leasing period.
Leasing Assistant
American Campus Communities (The Edge)
12.2017 - 07.2018
- Coordinating and supervising activities for the leasing staff of the office
- Assisting with customer service issues
- Assisted Leasing Manager with producing and coordinating the publication of advertisements for periodicals, direct mailers, follow-up letters, telemarketing campaigns, in-house programs, etc
- Assisted with marketing events on campus and in community. Responsible for monthly newsletter and resident's event Assisted with manage social media content
- Sold 600,000 dollars’ worth of leases for Fall 2017
- Assisted leasing manager with current and future placements Responsible for training new staff members on sale/closing procedures
Education
Bachelor of Science - Business Administration
University of North Carolina at Charlotte
Charlotte, NC 08.2013 - 05.2017
Skills
Operations management
Effective leader
Exceptional interpersonal communication
Deadline-oriented
Budget administration
Timeline
Area Manager
American Campus Communities (Charlotte Market)
09.2023 - Current
General Manager
American Campus Communities (The Edge)
11.2022 - Current
General Manager
American Campus Communities (University Crossings)
05.2021 - 11.2022
Assistant General Manager
American Campus Communities (University Crossings)
09.2020 - 05.2021
Leasing Manager
American Campus Communities (University Crossings)
07.2018 - 09.2020
Leasing Assistant
American Campus Communities (The Edge)
12.2017 - 07.2018
Bachelor of Science - Business Administration
University of North Carolina at Charlotte
08.2013 - 05.2017
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