Marlon White
Virginia Beach,VA
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
5
5
years of professional experience
Work History
Night Auditor
Fairfield Inn Marriott
01.2023 - 12.2023
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Established rapport with regular clientele by providing personalized service tailored to individual preferences.
Sales Associate
Foot Locker
03.2021 - 04.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Laborer
Professional Contracting LLC
04.2022 - 01.2023
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Enhanced client satisfaction by maintaining a clean and organized work environment throughout the construction process.
- Supported project managers in achieving deadlines, assisting in various tasks as required.
- Ensured accurate measurements by using industry-standard tools for leveling, alignment, and measurement purposes.
- Expedited site preparation processes, executing efficient land clearing activities as directed by supervisors or project managers.
- Facilitated timely delivery of construction materials, coordinating logistics between suppliers, storage facilities, and job sites accordingly.
- Contributed to a well-rounded construction team by acquiring new skills and certifications in areas such as heavy equipment operation, ensuring versatility within the workforce.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Cashier
CVS Pharmacy
03.2019 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA06.2019
Skills
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
- Financial Reporting
- Processing Registrations
- Registration Processing
- Teamwork and Collaboration
- Daily Reporting
- Guest Services
- Traffic Routing
- Heavy Equipment Operation
- Power Tool Operation
- Scaffold Building
- Traffic Movement Understanding
- Team-Oriented and Dependable
- Product Restocking
- POS Systems
- Cash Handling
- Returns Processing
- Payment Collection
References
Available Upon Request
Timeline
Night Auditor
Fairfield Inn Marriott
01.2023 - 12.2023
Laborer
Professional Contracting LLC
04.2022 - 01.2023
Sales Associate
Foot Locker
03.2021 - 04.2023
Cashier
CVS Pharmacy
03.2019 - 04.2021
High School Diploma -
Woodrow Wilson High School
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