MARLON ARIEL GAYO RODRIGUEZ
Miami
Summary
Proven leader with extensive experience in retail and hospitality management, notably at EL DORADO FURNITURE, where I spearheaded initiatives that significantly enhanced customer satisfaction and sales performance. Skilled in operations management and employee motivation, my strategic approach resulted in a marked improvement in team productivity and store revenue. Demonstrates exceptional problem-solving abilities and effective communication, driving positive outcomes and fostering a culture of excellence.
Overview
10
10
years of professional experience
Work History
Outlet Supervisor
EL DORADO FURNITURE
06.2015 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained 10+ employees to decrease process lags and boost productivity.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Promoted business strategy by implementing improvements based on guest feedback.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Managed daily cash reconciliation, ensuring accuracy in financial transactions and timely deposits.
- Ensured compliance with health and safety regulations by maintaining a clean, organized, and hazard-free work environment.
- Implemented visual merchandising strategies to showcase products effectively, driving increased sales revenue.
- Assisted in recruiting top talent through comprehensive hiring processes, including interviews and background checks.
- Supervised the processing of returns accurately while adhering to company policies.
- Conducted thorough employee performance evaluations, providing constructive feedback to support professional development goals.
- Provided exceptional customer service, resulting in repeat business from satisfied clients who became loyal store patrons.
- Oversaw employee training programs focused on developing skill sets necessary for success in a retail environment.
- Collaborated with the management team on promotional events to drive foot traffic and increase sales opportunities.
- Maintained open lines of communication between outlet staff members by organizing regular team meetings for updates and brainstorming sessions.
- Exceeded sales targets consistently through effective upselling techniques and product knowledge training for staff members.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through the department multiple times during each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling demanding customers and challenging situations.
- Marked down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory and merchandised shelves and prevented shrinkage. on ships
- Mentored new sales associates to contribute to the store's positive culture.
- Developed and nurtured lasting client relations through dedicated assistance, issue resolution, and active listening.
- Researched issues to obtain appropriate answers to customer inquiries.
- Decreased inventory shrinkage, drive-off, and daily cash discrepancies by closely monitoring daily operations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted business development by building and maintaining relationships with new clients.
- Built a talented and valuable team of departmental employees through outstanding mentoring, coaching, and teaching skills.
Restaurant Waiter
CASAVANA CUBAN CUISINE
12.2014 - 05.2015
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained a professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Remained calm and poised when dealing with demanding customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Met efficiently with the tasks of daily specials and menu changes.
- Supervised dining table set-up to prepare for diverse event types, following strict service standards.
- Processed orders and sent them to kitchen employees for preparation.
- Carried out complete opening, closing, and shift restaurant, and the chef reviewed teams to ensure they were ready to meet customer needs.
- I helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternative-change duties to keep the.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment, and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Education
No Degree - REGISTERED BEHAVIOR TECHNICIAN
BEHAVIOR UNIVERSITY
MIAMI,FL06.2023
High School Diploma -
INSTITUTO POLITECNICO ECONOMIA HABANA
LA HABANA, CUBA12.2011
Skills
- Customer Satisfaction
- Store operations
- Health and safety compliance
- Cash Handling Accuracy
- Employee Motivation
- Staff Management
- Merchandise Display
- Cash control
- Sales Promotion
- Brand representation
- Operations Management
- Sales management
- Lease negotiation
- Teamwork and Collaboration
- Multitasking and Prioritizing
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Critical Thinking
- Team Collaboration
- Active Listening
- Effective Communication
- Customer Service Management
- Decision-Making
- Computer Proficiency
- Delegation and Supervision
- Leadership Development
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Outlet Supervisor
EL DORADO FURNITURE
06.2015 - Current
Restaurant Waiter
CASAVANA CUBAN CUISINE
12.2014 - 05.2015
No Degree - REGISTERED BEHAVIOR TECHNICIAN
BEHAVIOR UNIVERSITY
High School Diploma -
INSTITUTO POLITECNICO ECONOMIA HABANA