Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlonie Johnson

Columbia,MS

Summary

An insight on my background would be well equipped with customer service and communication skills. I am very efficient with money handling. I enjoy being empathic and helping my customers. All my past jobs have dealt with customer service industries whether it be fast food or call center environment. I am very fluent in all things Microsoft and have a personal like for iOS systems also. I’ve working in health care call centers, data collections, banking and many more varieties or work.

Overview

9
9
years of professional experience

Work History

Electronic Banking Specialist

Regions Bank
10.2020 - 01.2023
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
  • Maintained confidentiality of banking records and client information to avoid possible data breaches.
  • Recommended key updates to system software based on performance data, user feedback and integrated software enhancements.
  • Examined checks for identification and endorsement.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Acquired and maintained knowledge of emerging technologies for customer virtual interactions.
  • Processed 25 cash withdrawals per shift with high-level accuracy.
  • Opened new accounts and made changes to existing accounts.
  • Helped customers prepare documents required to complete transactions and process requests.

Customer Service Representative

General Dynamics Information Technology Inc
12.2016 - 10.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Answered 70-100+ inbound calls per day and directed to individuals or departments.
  • Trained new employees on procedures and policies to maximize team performance.
  • Worked with supervisor to develop customer service improvement initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Crew Member

Wendy's
05.2014 - 05.2016
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by completing assigned task quickly and accurately.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.

Cashier

Winn Dixie Supermarket
03.2014 - 05.2015
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Inspected items for damage and obtained replacements for customers.
  • Verified customer identification for alcohol or tobacco purchases.
  • Answered customer quests, provided store information and escorted to desired store areas.

Education

Associate of Arts - Allied Health Career Pathway

Pearl River Community College
Poplarville, MS
05.2021

High School Diploma -

East Marion High School
Columbia, MS
05.2013

Skills

  • Strong sense of banking ethics
  • Excellent communication skills
  • Debt and credit management
  • Safe and vault operation
  • Currency and coin counter
  • Risk management evaluation background
  • MS Office proficient
  • International finance knowledge
  • Exceptional customer service
  • Account coding specialist
  • Reliable and trustworthy
  • Microsoft Office

Timeline

Electronic Banking Specialist

Regions Bank
10.2020 - 01.2023

Customer Service Representative

General Dynamics Information Technology Inc
12.2016 - 10.2020

Crew Member

Wendy's
05.2014 - 05.2016

Cashier

Winn Dixie Supermarket
03.2014 - 05.2015

Associate of Arts - Allied Health Career Pathway

Pearl River Community College

High School Diploma -

East Marion High School

Similar Profiles

CREATE PROFILE
Marlonie Johnson