Marlon Omar Ramirez
Store Manager
Houston
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Store Manager
Sherwin-Williams
02.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed customer accounts through lead generation to secure customer satisfaction and repeat business.
Assistant Store Manager
Sherwin-Williams
09.2021 - 02.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
Warehouse Associate
Lowes Home Improvment
03.2016 - 05.2017
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Store Sales Associate
Sherwin Williams
06.2015 - 05.2016
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Spoke to customers in native language to increase loyalty and establish relationships.
Education
High School Diploma -
Mount Carmel Academy
Houston, TX05.2015
Skills
- Business Leadership
- Employee Training
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Time Management
- Shift Scheduling
- Sales Tracking
- Inventory Management
- Customer Service
- Customer Account Management
- Spanish Interpreting
Timeline
Store Manager
Sherwin-Williams
02.2023 - Current
Assistant Store Manager
Sherwin-Williams
09.2021 - 02.2023
Warehouse Associate
Lowes Home Improvment
03.2016 - 05.2017
Store Sales Associate
Sherwin Williams
06.2015 - 05.2016
High School Diploma -
Mount Carmel Academy
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