Marlon Ray Swazy Jr

I started a marketing agency last year August. So far we have seen success in marketing strategies, and client fulfillment. I am currently looking to improve my people skills, and customer service skills even more.

• Resolved customer problems by investigating issues, answering questions and building rapport
• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
• Built and maintained effective working relationships with peers and upper management
• Managed closing duties, including restocking items and reconciling cash drawers
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
• Partnered with team members to efficiently serve food and beverages
• Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties
• Completed hourly custodial rounds, including floor sweeping and vacuuming, glass entryway cleaning and trash collection
• Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels
• Managed customer service

• Coordinated schedules and day-to-day activities of crew to satisfy project needs
• Motivated and supported field workers completing work to increase work quality and efficiency
• Managed team member schedules and individual assignments for work crew
• Analyzed job sites daily to mitigate risks for workers and visitors
• Assigned duties to each employee based upon his or her skills set and monitored progress daily
• Maintained high standards of safety, productivity and quality for every job
• Complied with federal and company regulations to maintain a high level of safety at all job sites
• Managed program sales