Marlow Mendoza Benedicto
Queens
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Store Manager/Business Excellence Manager
Landmark Group ME
Bahrain
05.2006 - 06.2025
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Organized weekly meetings with department heads to review progress on key objectives.
- Provided training to new employees on company policies and procedures.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Supervised cash handling processes to ensure accuracy of transactions.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Trained new employees on store policies, procedures and customer service standards.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Streamlined operational processes and systems to enhance efficiency and reduce costs.
Education
Associate of Science - Business Management
Far East University
Philippines, Manila 06-2004
Skills
- Sales management and customer service
- Cash handling and operational efficiency
- Staff supervision and performance evaluation
Certification
- ARG Group Certificate of Excellence Best Employee of the Quarter - March 2013
- HABC level 2 Award in Emergency 1st Aid at Work - July 2014
- Certificate of Accomplishment Aptech Computer Education Microsoft Excel 2007 (Advanced) - October 15 2015
- Certificate of Achievement on Lead Fundamentals Training - May 26 2016
- Certificate of Achievement on Lead Fundamentals Training - April 24 2016
- Experience Certificate - July 29 2025
Timeline
Assistant Store Manager/Business Excellence Manager
Landmark Group ME
05.2006 - 06.2025
Associate of Science - Business Management
Far East University
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