Summary
Overview
Work History
Education
Skills
Timeline
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Marly Hill

Shelby Township

Summary

Energetic, results-driven and committed to maintaining the highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivations.

Overview

18
18
years of professional experience

Work History

Store Manager

TJX Companies- Marshall’s & HomeGoods Superstore
10.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Approved regular payroll submissions for employees.

Assistant Manager

TJX Companies
04.2022 - 09.2024

O/N Operations Manager

Walmart
06.2021 - 04.2022
  • Lead and manage the overnight team of 30 employees
  • Responsible for the opening and closing of the store
  • Escalation point for any issues during overnight shifts
  • Handle total store stocking processes including restocking and inventory control
  • In charge of all store functions during overnight shift from cash office to receiving

Food Team Lead/Department Manager
10.2007 - 06.2021
  • Managed inventory control, material procurement, storage management and department management
  • Led and managed a team that merchandises dairy, frozen, candy and all dry foods
  • Trained team members within these departments
  • Maintained effective vendor relationships to ensure timely and accurate delivery of various products
  • Set-up of all store features within the various food departments
  • Implemented merchandising plans to drive profitability
  • Collaborated with visual merchandising team to develop strategy
  • Kept team on-target to meet profit objectives by minimizing waste and pursuing revenue generating opportunities
  • Trained and supervised team members and manager trainees to uphold store protocol to ensure best productivity
  • Enforced safety rules and other policies to protect employees and minimize company liability
  • Communicated with management and floor associates any adversity or changes with procedures
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions
  • Delegated responsibilities to staff while setting clear priorities and attainable goals
  • Oversaw and collaborated with sales associates to ensure tasks and duties were completed efficiently
  • Determined performance goals for employees and provided feedback on methods for reaching milestones
  • Ensured the professional appearance and behavior of store associates, maintaining service-level standards
  • Maintained superior customer relations through polite and efficient handling of customer inquiries and complaints
  • Controlled department labor dollars by ensuring effective scheduling and performance standards
  • Streamlined ordering and inventory procedures to identify top sellers and reduce overstock
  • Controlled shrink/gross profit by ensuring proper product handling, receiving, pricing integrity and ordering
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels
  • Followed all safety protocols and company processes and procedures

Education

High School Diploma - undefined

East Elgin Secondary
Aylmer, Ontario

Skills

  • Supply Management
  • Inventory Control
  • Vendor Management
  • Rules and Regulations
  • Training and Mentoring
  • Cash Handling
  • Retail Sales
  • POS Systems
  • Scheduling
  • Management
  • Leadership
  • Staff Development
  • Conflict Resolution
  • Detail-Oriented
  • Dedicated Team Player
  • Organized
  • Customer Service
  • Time Management

Timeline

Store Manager

TJX Companies- Marshall’s & HomeGoods Superstore
10.2024 - Current

Assistant Manager

TJX Companies
04.2022 - 09.2024

O/N Operations Manager

Walmart
06.2021 - 04.2022

Food Team Lead/Department Manager
10.2007 - 06.2021

High School Diploma - undefined

East Elgin Secondary

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Marly Hill