MARLY JAIMES
Kissimmee,FL
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
Work History
SERVER
BOSTON LOBTER FEATS
05.2016 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server Assistant
WALDORF ASTORIA BY HILTON
05.2016 - 06.2021
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Education
Associate of Science - Hospitality Administration And Management
COLEGIO UNIVERSITARIO DE CARACAS
CARACAS VENEZUELA07.2010
Skills
- Food Delivery
- Food Running
- Daily Specials Memorization
- Order Management
- Beverage Preparation
- Safe Food Handling
- Table Bussing
- Table Setting
- Order Delivery Practices
- Food Station Setup
- Menu Presentation
- Guest Seating
- Cash Handling
- Memory Retention
- Exceptional Customer Service
- Multitasking Abilities
- Menu Recommendations
Languages
Spanish
Full Professional
English
Professional Working
Timeline
SERVER
BOSTON LOBTER FEATS
05.2016 - Current
Server Assistant
WALDORF ASTORIA BY HILTON
05.2016 - 06.2021
Associate of Science - Hospitality Administration And Management
COLEGIO UNIVERSITARIO DE CARACAS
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