Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marly Radzyminski

Boise ,ID

Summary

Bright Office Administrator with success in supporting staff by providing clerical expertise. Talented in customer service and patient management. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help. Outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.

Overview

6
6
years of professional experience

Work History

Office Administrator

NeuroScience Associates
Boise , Idaho
11.2021 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Delivered clerical support by handling range of routine and special requirements.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.

Office Manager

Danik Gymnastics
Meridian , Idaho
08.2020 - 11.2021
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Coordinated special projects and managed schedules.

Customer Service Associate

Albertsons
Emmett, Idaho
06.2020 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Executes excellent sales floor merchandising and selling.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Cashier

Walmart
Meridian , Idaho
01.2015 - 08.2015
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Customer Service Cashier

Walmart
Pendleton , Oregon
03.2010 - 02.2013
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.

Education

Associate of Applied Science - Business Administration

Treasure Valley Community College
Ontario, OR
06.2020

Skills

  • Staff Training
  • Financial Services Support
  • Office Management
  • Workforce Management
  • Inbound Phone Call Handling
  • Office Reception
  • Computer Operating Systems
  • Call Transfers
  • Maintaining Office Records
  • Employee Motivation
  • Inquiry Requests
  • Proficiency in Microsoft Office
  • Correspondence and Office Documents
  • Reminder Calls
  • Prescription Refills
  • Administration and Operations
  • Patient Registration
  • Friendly and Relatable
  • Diligent Follow Through
  • Financial Approvals

Timeline

Office Administrator

NeuroScience Associates
11.2021 - Current

Office Manager

Danik Gymnastics
08.2020 - 11.2021

Customer Service Associate

Albertsons
06.2020 - 08.2020

Cashier

Walmart
01.2015 - 08.2015

Customer Service Cashier

Walmart
03.2010 - 02.2013

Associate of Applied Science - Business Administration

Treasure Valley Community College

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Marly Radzyminski