Summary
Overview
Work History
Education
Skills
Timeline
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Marly Ramos

Haines City,FL

Summary

Proactive Treatment Coordinator with extensive experience in patient communication, insurance verification, and administrative support. Successfully increased case acceptance rates through effective presentation of treatment options and benefits. Skilled in customer service, office administration, and strategic planning, bringing strong organizational skills and a detail-oriented approach to advance office efficiency.

Overview

25
25
years of professional experience

Work History

Treatment Coordinator

Shannon Orthodontics
01.2017 - Current
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
  • Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
  • Scheduled and verified patients Insurances
  • Assist in payroll, employee schedules and supervision
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and the office
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.

Receptionist

Pediatric Dentistry LLC
05.2006 - 08.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records and updated and maintain schedules
  • Answered phone promptly and directed incoming calls to correct offices. Providing information, taking messages, or scheduling as well as verifying insurances
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Ordering/purchasing of all office supplies and needs.
  • Submitting insurance claims, entering insurance payments, sending pretreatment estimates.

Sales Associate

Staples
06.2002 - 01.2007
  • Organized racks and shelves, rotated stock and restocked shelves to maintain product availability and to maintain store visual appeal.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships and engage with customers to promote specific merchandise and to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service Representative

Teknicote Inc / Tk Annodizing
02.2000 - 02.2006
  • Basic customer service such as entering production orders & shipping them in system as well as costing & processing sample requests for customers.
  • Talking with customers on a daily basis about jobs as well as collection of past due payments.
  • Receptionist role consisted in answering & directing multiple phone calls, filing, faxing, entering powder inventory in system. Entering payables, invoicing, bank deposits, payroll, purchase order entry.
  • Shipping UPS and receiving in the warehouse. Delivering and picking up orders from customers.
  • Supervision of employees.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

Education

Travel Tourism And Hospitality

Sawyer School - Pawtucket
Pawtucket, RI
06.2000

Skills

  • Appointment Scheduling
  • Knowledge of dental insurance
  • HIPAA Compliance
  • Office Administration
  • Insurance Verification
  • Organizational Skills
  • Customer Service
  • Strategic Planning

Timeline

Treatment Coordinator

Shannon Orthodontics
01.2017 - Current

Receptionist

Pediatric Dentistry LLC
05.2006 - 08.2016

Sales Associate

Staples
06.2002 - 01.2007

Customer Service Representative

Teknicote Inc / Tk Annodizing
02.2000 - 02.2006

Travel Tourism And Hospitality

Sawyer School - Pawtucket

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Marly Ramos