Marlye Carmello
Houston,TX
Summary
Patient-focused medical office assistant who delivers patient centered administrative support. Adept at organizing meetings, scheduling patients' appointments, maintaining medical records and making complex calculations.
Overview
7
7
years of professional experience
Work History
Seasonal Retail Sales Associate
Kohls Department Store
08.2023 - 01.2024
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Build customer connections by completing transactions accurately.
Inbound Problem Solver
Amazon
09.2021 - 10.2022
- Troubleshot and resolved problems with inventory.
- Managed timely and effective replacement of damaged products.
- Assisted in the development of standardized procedures for handling common inbound issues, streamlining problem-solving processes.
- Collaborated with team members to share best practices and improve overall service quality.
Customer Service Representative
Dexcomm Answering Service
02.2021 - 08.2021
- Answered incoming calls and engaged with customers on behalf of the company.
- Maintained expert knowledge about company and their company to best service others.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
Shift Supervisor
Tropical Smoothie Cafe
09.2019 - 02.2021
- Key player in ensuring amazing customer service was achieved with every interaction.
- Developed and enhanced job assignments for team, planned production schedules and strengthened organization of task flows.
- Evaluated employee skills and knowledge regularly and trained and mentored individuals.
Cashier/Cook
Louie Armstrong New Orleans Airport
02.2019 - 06.2019
- Provided professional and courteous service to every customer
- Accurately assembled orders, took orders, processed payments and served customers.
Crew Member
McDonald's
09.2016 - 09.2018
- Provided excellent customer service and assisted guests with any inquiries or requests.
- Handled cash transactions and maintained accurate cash drawer.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Medical Office Assistant
Unitech Training Academy - Lafayette
Lafayette, LA01.2024
High School Diploma -
John Ehret High School
Marrero, LA05.2019
Skills
- Updating and maintaining patients' health records
- Scheduling and confirming appointments
- Assist patients with initial paperwork
- Perform general accounting and billing services
- Transcribing treatment notes
- Processing insurance forms
- Oversee office and medical supply inventory
- Patient Check In and Check Out
- Verify Insurance and Prior Authorizations
- CPR Certified-2023
Timeline
Seasonal Retail Sales Associate
Kohls Department Store
08.2023 - 01.2024
Inbound Problem Solver
Amazon
09.2021 - 10.2022
Customer Service Representative
Dexcomm Answering Service
02.2021 - 08.2021
Shift Supervisor
Tropical Smoothie Cafe
09.2019 - 02.2021
Cashier/Cook
Louie Armstrong New Orleans Airport
02.2019 - 06.2019
Crew Member
McDonald's
09.2016 - 09.2018
Medical Office Assistant
Unitech Training Academy - Lafayette
High School Diploma -
John Ehret High School