Marlye Gonzalez Alfonso
Boca Raton,FL
Summary
Detail-oriented and knowledgeable Administrative Medical Assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience dedicated to optimal patient care. Conversational English and Spanish abilities. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Insurance Agent
Aflac
Boca Raton, FL
05.2024 - Current
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating commitment to exceptional service.
- Educated clients on insurance policies and procedures.
- Monitored customer feedback and identified areas of improvement.
Medical Office Manager
Advanced Children's Therapy
11.2015 - 03.2023
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Utilized data analysis techniques to identify areas for improvement within practice, implementing targeted changes to drive positive outcomes for both patients and staff members.
- Managed daily administrative tasks to ensure smooth operations within medical office environment.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring practice remained in compliance at all times.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout practice.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Negotiated and executed contracts on behalf of department.
- Created organized filing system to manage department documents.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Managed 35 employees with various personalities and from different cultures for large physician practice
- Completed bi-weekly payroll for [Number] employees
Medical Assistant
Carlos F. Viera Santos MD
02.2012 - 11.2015
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared lab specimens for diagnostic evaluation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Verified patient insurance coverage and collected required co-payments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Office Receptionist
Juan E. Batista MD
01.2010 - 03.2012
- Handled office inventory by ordering new supplies and scheduled equipment services and repairs.
- Registered and verified patient records before triage with most up-to-date information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Maintained current and accurate medical records for patients.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Completed patient referrals to other medical specialists.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Reviewed and sent medical records to other physicians upon request.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Transcribed phone messages and relayed to appropriate personnel.
- Aided with prescription refill requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
Education
No Degree - Medical Assisting
University of St. Augustine For Health Sciences
No Degree - Medical Billing And Coding
Florida Career College - Miami
Miami, FLNursing And Public Health
South University
Some College (No Degree) - Insurance
XCEL
Boca Raton, FLSkills
- Records and Database Management
- Outpatient Clinical Platforms
- Team Supervision
- Interpersonal Skills
- Insurance Verification Proficiency
- Organizational Skills
- Contract Administration
- Vital Signs Documentation
- Certified Phlebotomy Technician (CPT)
- Maintaining confidentiality
- Certified in CPR/AED
- Scheduling Tests and Procedures
- CPT Coding
- Patient Billing
- Healthcare billing
- Medical office administration
- Front Desk Operations
- Customer follow-up
- CRM Software
- Client Relations
- Client Retention
- Policy Renewals
- Policy writing
- Vision and dental insurance
- Life Insurance
- Health insurance
- Policyholder Communication
Certification
- HIPPA Training and Certification
- OSHA Training and Certification
- BBP Training and Certification
- First Aid Training and Certification
- CPR Training and Certification
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Insurance Agent
Aflac
05.2024 - Current
Medical Office Manager
Advanced Children's Therapy
11.2015 - 03.2023
Medical Assistant
Carlos F. Viera Santos MD
02.2012 - 11.2015
Medical Office Receptionist
Juan E. Batista MD
01.2010 - 03.2012
No Degree - Medical Assisting
University of St. Augustine For Health Sciences
No Degree - Medical Billing And Coding
Florida Career College - Miami
Nursing And Public Health
South University
Some College (No Degree) - Insurance
XCEL