Marlye Ursic
Abbeville,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Laser Technician
Dermatology Associates of Oxford
10.2020 - Current
- Performed consultations for patients before scheduling treatments.
- Recommended and performed laser treatments.
- Sold skincare and laser packages both in person and by phone call
- Assisted in scheduling cosmetic appointments
- Created repeat business by developing long-term relationships with regular customers.
- Called future clients to remind them of upcoming appointments
- Assisted clinic providers in charting and rooming patients
- Helped organize social media and open house functions
- Assisted in developing social media content by designing graphics and recording videos for different platforms
- Assisted front desk in insurance training for new hires
- Received payments for services via credit card, check, cash, and gift cards.
- Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
- Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
- Built strong relationships with customers to drive repeat business.
- Participated in and helped organize events to promote brand image and awareness and maximize sales.
- Examined and analyzed clients' skin to evaluate skin conditions and provide skin care recommendations.
- Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
- Customized body treatments to craft personalized sessions and recommended home care regimen to achieve desired results.
- Worked with medical staff to develop and maintain post-surgery skin care regimens.
- Sold products and additional services while rendering treatments to cross-promote other areas of practice.
- Resolved customer complaints and facilitated conflict resolutions.
- Educated guests on current promotions, events and services within store or salon.
- Discussed procedures and treatment options with clients.
- Explained benefits of skin care products to clients.
- Handled busy schedules and stayed on top of key deadlines.
Receptionist
Family Medicine Group of Oxford
03.2020 - 10.2020
- Scheduled appointments through computer system
- Answered phone promptly and directed incoming calls to correct offices.
- Checked patients in for appointments, as well as out
- Filed and organized charts throughout office
- Organized schedules for future days.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific appointment types.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
Patient Care Assistant
Baptist Memorial Hospital
11.2018 - 02.2019
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Helped enhance unit operations by continuously delivering accurate, efficient care and maintaining performance objectives.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Collected and transported specimens to prepare for lab testing.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
Receptionist
Mississippi Law Research Institute
11.2017 - 05.2018
- Answered phone calls regarding book purchases
- Packed and shipped orders
- Carried out errands throughout campus
- Processed payments.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Team Member
Kinnucan's
05.2017 - 11.2017
- Contributed to team success by completing jobs quickly and accurately.
- Monitored and verified all merchandise was properly priced and labeled.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
Receptionist
Brannan Auto Repair
08.2015 - 05.2016
- Answered phone calls to organize appointments and take messages
- Filed invoice and payments
- Delivered accounts payable and picked up inventory.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Lafayette High School
Oxford, MS05.2016
No Degree - Medical Technologies
University of Mississippi
OxfordNo Degree - Radiologic Technology
Itawamba Community College
Fulton, MSCertification -
Aesthetic Medical Laser Academy
Skills
- Case Documentation
- Customer Service
- Relationship Building
- Product Demonstrations
- Assessing Skin Condition
- Personalized Care Regimens
- Equipment Sterilization
- Client Consultations
- Decision-Making
- Hair Removal
- Postoperative Skincare
- Skin Rejuvenation
- Equipment Maintenance
- Industry Trends Research
- Team Collaboration
- Creative Thinking
- Multitasking and Organization
- Dependable and Responsible
- Customer Education
- Preoperative Skincare
- Skincare Product Sales
- Spa Retail Sales
Certifications And Skills
- Laser Certified through Aesthetic Medical Laser Academy
- Certified on multiple Alma Lasers
- Organized
- Strong verbal communication
- Friendly/outgoing
- Takes initiative
- Strong work ethic
- Dedicated team player
References
References upon request.
Certification
- Aesthetic Laser Training
- Professional Spray Tan Training
Fitness and Nutrition
In my free time, I enjoy working out and working on my nutrition and health. I start my day early with a workout at Hotworx to wake me up and prepare me for a day of work and efficiency.
Timeline
Laser Technician
Dermatology Associates of Oxford
10.2020 - Current
Receptionist
Family Medicine Group of Oxford
03.2020 - 10.2020
Patient Care Assistant
Baptist Memorial Hospital
11.2018 - 02.2019
Receptionist
Mississippi Law Research Institute
11.2017 - 05.2018
Team Member
Kinnucan's
05.2017 - 11.2017
Receptionist
Brannan Auto Repair
08.2015 - 05.2016
High School Diploma -
Lafayette High School
No Degree - Medical Technologies
University of Mississippi
No Degree - Radiologic Technology
Itawamba Community College
Certification -
Aesthetic Medical Laser Academy
- Aesthetic Laser Training
- Professional Spray Tan Training
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