Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marlyka Guillaume

West Palm Beach

Summary

Graduate nursing professional offering proven clinical knowledge and training. Highly motivated, very organized, hard worker. Basic skill and knowledge in life support, familiar with medication administration, patient care. Work well under pressure. Dedicated and well-qualified RN offering proven skills in patient care, medication administration and treatment implementation. Detail-oriented, responsive, and proficient in routine care and emergency response.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Home Health Aide

CERTIFIED HOME CARE ASSOCCIATES LLC
07.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, incontinence care, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Collaborated with families to develop individualized care plans, addressing specific needs and goals for the patient.
  • Monitored changes in clients' conditions to report concerns to family member.
  • Provided companionship and emotional support to enhance patient well-being.
  • Prepared meals and snacks according to patient diet provided by the family.
  • Helped client move in bed, stand, or walk using proper body techniques.
  • Changed bed linens and maintained a clean living environment.

Medical Assistant

GARRY D MILLIEN MD PA
02.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Completed EKGs and other tests by the request of the provider.
  • Oriented and trained new staff on proper procedures and policies.

Agent - Teleperformance

USAA - Port St Lucie
02.2022 - 12.2023
  • Answered inbound calls from USAA members to adjust insurance policies and process payments.
  • Assisted members with insurance inquiries and policy changes.
  • Educated clients on available products and services for optimal decisions.
  • Collaborated with team to resolve customer issues effectively and promptly.
  • Maintained accurate records of member interactions and transactions daily.
  • Facilitated communication between departments to streamline workflows and processes.

Home Health Aide

Horizon nursing services - Palms Springs
01.2021 - 07.2021
  • Attends to patient requirements in homes or centers, maintains safety standards, facilitates transportation to healthcare appointments.
  • Assisted patients with daily living activities and personal care tasks.
  • Provided companionship and emotional support to enhance patient well-being.
  • Maintained cleanliness and safety in patient living environments.
  • Collaborated with families to develop personalized care strategies.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Changed bed linens and maintained a clean living environment for the client's safety.
  • Prepared meals and snacks according to prescribed diets.
  • Helped client with medication self-administration.
  • Assisted clients with bathing, dressing, and incontinence care.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Helped clients stay happy and healthy by providing mental and emotional support.

Sales Associate

BrandSMART USA - West Palm Beach
10.2017 - 05.2019
  • Contributed to team objectives by exceeding sales goals and customer satisfaction ratings.
  • Assisted customers with product selection and inquiries.
  • Maintained an organized and visually appealing sales floor.
  • Processed transactions accurately using point-of-sale system.
  • Collaborated with team members to enhance customer service experience.
  • Resolved customer complaints effectively and professionally.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.

Cashier

Towne Park - West Palm Beach
07.2016 - 12.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed customer transactions efficiently and accurately.
  • Provided exceptional customer service to enhance guest experience.
  • Maintained clean and organized checkout area for smooth operations.
  • Resolved customer inquiries and concerns promptly and professionally.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.

Cashier

One Parking Inc. - West Palm Beach
03.2016 - 07.2016
  • Responded to phone inquiries from guests regarding vehicle status.
  • Processed customer transactions efficiently and accurately.
  • Managed cash register and handled payment processing.
  • Provided exceptional customer service to enhance guest experience.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.

Cashier

BurgerFi - Wellington
06.2015 - 01.2016
  • Ensured customer satisfaction and maintained seamless operations.
  • Processed customer transactions efficiently and accurately.
  • Managed cash register and handled payment processing.
  • Provided exceptional customer service to enhance guest experience.
  • Maintained clean and organized checkout area for smooth operations.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.

Cashier

Giuseppes Italian Ristorante - Wellington
02.2015 - 06.2015
  • Provided exceptional customer service to enhance guest experience.
  • Managed cash register and handled payment processing.

Education

High School Diploma -

ROYAL PALM BEACH COMMUNITY HIGH SCHOOL
West Palm Beach, FL
05-2015

Associate of Science - Nursing

Keiser University
West Palm Beach, FL
12-2020

Skills

  • Excellent communication
  • Team collaboration
  • Time management
  • Quick learner
  • Detail-oriented
  • Team player
  • Excellent with children
  • Interpersonal skills
  • Patient assessment
  • Infection control
  • Conflict resolution
  • Emotional intelligence
  • Cultural competency
  • Home care
  • Patient assessments
  • SBAR communication
  • Patient satisfaction and process improvement
  • Electronic health records management
  • Maintaining privacy
  • Patient education and counseling
  • Follow-up calls
  • Culturally sensitive
  • Preventive health
  • Home visits

Certification

  • Basic Life Support (CPR) | 07/12/2024 - 07/2026
  • Advance Cardiovascular Life Support (ACLS) | 12/01/2020 - 12/01/2022
  • Home Health Aide (HHA) | 07/27/2020
  • Registered Medical Assistant (RMA) #2021128571 | 12/30/2021
  • General Lines Agent License (P&C) # W844882 | 02/01/2022
  • Registered Nurse (RN) # RN9690202 | 07/24/2025

Languages

  • English: Proficient
  • Haitian creole: Proficient
  • French: Intermediate
  • Spanish: Intermediate

Timeline

Home Health Aide

CERTIFIED HOME CARE ASSOCCIATES LLC
07.2024 - Current

Medical Assistant

GARRY D MILLIEN MD PA
02.2023 - Current

Agent - Teleperformance

USAA - Port St Lucie
02.2022 - 12.2023

Home Health Aide

Horizon nursing services - Palms Springs
01.2021 - 07.2021

Sales Associate

BrandSMART USA - West Palm Beach
10.2017 - 05.2019

Cashier

Towne Park - West Palm Beach
07.2016 - 12.2017

Cashier

One Parking Inc. - West Palm Beach
03.2016 - 07.2016

Cashier

BurgerFi - Wellington
06.2015 - 01.2016

Cashier

Giuseppes Italian Ristorante - Wellington
02.2015 - 06.2015

High School Diploma -

ROYAL PALM BEACH COMMUNITY HIGH SCHOOL

Associate of Science - Nursing

Keiser University

Similar Profiles

CREATE PROFILE