Marlyn Alatorre
Katy
Summary
Experienced with administrative support, including scheduling and document management. Utilizes strong organizational skills to maintain efficient office operations. Knowledge of effective communication and teamwork principles. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
7
7
years of professional experience
Work History
Administration Assistant
Pacalli De S. De R.l. De C.V.
09.2008 - 12.2009
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Receptionist
Edificacion Y Servicios Industriales S.A. De C.V.
05.2004 - 05.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Front Desk Receptionist
Hotel Colonial Zona Rosa Monterrey
10.2002 - 03.2003
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
Education
High School Diploma -
Preparatoria No 1
Monterrey N.L.05.1998
Skills
- Office administration
- Administrative support
- Scheduling
- Telephone reception
- Confidential document control
- Customer relations
- Office management
- Appointment scheduling
- Mail handling
- Verbal communication
- Records management systems
- Document management
- Report generation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administration Assistant
Pacalli De S. De R.l. De C.V.
09.2008 - 12.2009
Receptionist
Edificacion Y Servicios Industriales S.A. De C.V.
05.2004 - 05.2007
Front Desk Receptionist
Hotel Colonial Zona Rosa Monterrey
10.2002 - 03.2003
High School Diploma -
Preparatoria No 1
Similar Profiles
JAIME DANIEL GARDEA MOLINAJAIME DANIEL GARDEA MOLINA
PROCESS AND SERVICE ENGINIER MANAGER at EPIC de Mexico, S. de R.L. de C.VPROCESS AND SERVICE ENGINIER MANAGER at EPIC de Mexico, S. de R.L. de C.V
Klency Valeria Silva De LucioKlency Valeria Silva De Lucio
QUALITY SUPERVISOR/CLINICAL SUPPORT at AlignTech De México, S. De R.L. De C.VQUALITY SUPERVISOR/CLINICAL SUPPORT at AlignTech De México, S. De R.L. De C.V
JUAN HUMBERTO CANTU GARCIAJUAN HUMBERTO CANTU GARCIA
Consultor at Intermetro de Acuña, S de R.L. de C.VConsultor at Intermetro de Acuña, S de R.L. de C.V