Summary
Overview
Work History
Education
Skills
Certification
Awards
Certifications in progress
Johnson & Johnson Graduate programs
Additional Information
Timeline
Receptionist

Marlyn Barrett

Summary

Versatile professional with background in coordinating diverse teams and managing projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Sr. Manager Quality Management Systems

Johnson & Johnson
05.2019 - Current
  • Developed QMS strategy and aligned governance with enterprise objectives to meet performance requirements
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity
  • Identified areas of improvement within existing operations through process analysis and benchmarking studies
  • Ensured compliance with applicable regulations, policies, and procedures across functions
  • Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints
  • Mentored junior staff in the organization's business processes, customer service, and quality standards and protocols
  • Conducted regular performance appraisals for direct reports to provide feedback on their work performance
  • Applied the PDCA approach leading the successful implementation of an End-to-End Audit Program to mitigate compliance risk across different areas of the corporation.
  • Perform ISO 13485 audits, audit readiness activities, and GEMBA walks to improve compliance and operational readiness
  • Established effective communication channels between different departments within the organization
  • Conducted performance reviews and provided feedback to direct reports for career development
  • Established and maintained relationships with key stakeholders to support business objectives
  • Lead Enterprise Quality Credo initiatives from 2022 to 2024, achieving a 2+ point improvement in key areas of opportunity and DEI lead representing EQ at the Quality & Compliance DEI Council

Customer Engagement and Audit Management

Johnson & Johnson
05.2018 - 05.2019
  • Developed and successfully deployed an efficient intake system for Enterprise Quality Services
  • Implemented a robust data management system to analyze improvement opportunities and track service delivery patterns
  • Led Customer Engagement Forum and Ambassador program, enhancing service delivery and addressing resource constraints, prioritizing customer satisfaction to promote EQS alignment with customer priorities and feedback
  • Leveraged internal and external resources to establish expertise in customer service best practices, resulting in the creation of an efficient onboarding playbook
  • Created and executed GxP internal audit schedules, coordinating hosting and overseeing the backroom for the Regulatory Compliance Audit
  • Efficiently worked with management to pinpoint underlying problems, create successful remedies for CAPAs and audit observations, and establish audit metrics for the EQS Management Review
  • Generated ideas for improving the overall customer experience through innovative solutions
  • Compiled reports outlining progress towards goals tied to customer engagement initiatives
  • Maintained relationships with key stakeholders to ensure alignment across departments

Manager Business Operations

Johnson & Johnson
11.2011 - 05.2018
  • Oversaw multiple facets of business operations within the Enterprise Facilities Management Center of Excellence (CoE)
  • Achieved a -1% variance by effectively building and managing the CoE's operational budget, allocations, and headcount reporting
  • Provided procurement reports to enhance data-driven decision-making and optimize costs
  • Ensured optimized procure-to-pay processes through overseeing lifecycle of purchase order, improving savings initiatives and reporting spend
  • Led the development and implementation of the EFM Transformation Training Strategy, designing and executing training initiatives for both internal and external stakeholders to facilitate the assimilation of new processes, technologies, and job functions
  • Achieved a 20% cost reduction by negotiating with an external vendor for developing global e-learning materials
  • Conducted VOC exercises to collect requirements for vital initiatives, leading to the agile progress of training, metrics, and automation resolutions
  • Partnered with teams from finance, procurement, legal, and quality to drive improvements in business efficiencies within the CoE
  • Overseen employee and contractor group, guided intern to transition into full-time J&J position

Senior Analyst, Performance Management

Johnson & Johnson
11.2008 - 11.2011
  • Created comprehensive performance management strategy for Johnson & Johnson Facilities Organization, leading to the development of scorecards and initiatives that enhance governance
  • Offered routine and customized reports empowering data-driven judgments
  • Analyzed data to identify key trends and insights

Procurement Analyst

Johnson & Johnson Shared Services LLC.
01.2006 - 11.2008
  • Managed coordination of Ariba and oversaw purchase requisitions in excess of $200M as SME for Procure-to-Pay systems
  • Presented balanced scorecards, which included a supplier diversity dashboard, to senior management and the global IT Strategic Sourcing department
  • Ensured compliance with Service Level Agreements and contracts by reviewing them regularly
  • Led cross-functional projects in IT procurement
  • Earned Six-Sigma Green Belt certification for driving a 90% reduction in Payment Mismatches, ensuring punctual supplier payments
  • Managed Sarbanes-Oxley testing and documentation, ensuring compliance, and revising procurement policies
  • Developed corrective action plans for non-compliant controls.

Sr. Consultant – Sr. Business Analyst/Project Lead

Pfizer, AT&T
01.1998 - 01.2006
  • Effectively managed a project portfolio exceeding $100M, implementing prioritization based on business value and removing non-value-added projects totaling $3M
  • Led resource planning and vendor management, resulting in over 90% of projects being delivered on-time and on-budget
  • Created well-formulated business strategies through the use of Six Sigma methodologies
  • Conducted data analysis for informing strategic planning and achieving organizational goals
  • Conducted stakeholder interviews to collect and document functional and business requirements
  • Reengineered legacy processes, resulting in a 10% increase in operational efficiency
  • Developed user guides for new and reengineered systems, facilitating staff training and system adoption.

Education

Master of Science - Information Management

Stevens Institute of Technology
Hoboken, NJ

Bachelor of Arts - Management Information Systems

Rutgers the State University of New Jersey
Newark, NJ

Computer Programming -

The Chubb Institute
Parsippany, NJ

Skills

  • Quality Management Systems (QMS)
  • Audit Program Management
  • ISO 13485 Compliance
  • Continuous Improvement
  • Project Management
  • Supplier Quality & Risk Management
  • Change Management
  • Data Analytics
  • Business Operations
  • Procure-to-Pay
  • Performance Management/Benchmarking
  • Contract Management
  • Six Sigma Green Belt
  • Vendor Management
  • Process Reengineering
  • Microsoft Office Suite
  • Data Visualization and Analytics Tools

Certification

  • ASQ Certified Quality Auditor (CQA)
  • Exemplar Global ISO 13485 Lead Auditor
  • Certified Six Sigma Green Belt
  • FPX certified

Awards

Standard of Leadership Award May 2014 Connect & Shape

Certifications in progress

  • ISO 14971
  • ISO 31000

Johnson & Johnson Graduate programs

  • Supply Chain LE2ED
  • STAR Programs

Additional Information

Licensed Realtor in New Jersey

Notary Public

Timeline

Sr. Manager Quality Management Systems

Johnson & Johnson
05.2019 - Current

Customer Engagement and Audit Management

Johnson & Johnson
05.2018 - 05.2019

Manager Business Operations

Johnson & Johnson
11.2011 - 05.2018

Senior Analyst, Performance Management

Johnson & Johnson
11.2008 - 11.2011

Procurement Analyst

Johnson & Johnson Shared Services LLC.
01.2006 - 11.2008

Sr. Consultant – Sr. Business Analyst/Project Lead

Pfizer, AT&T
01.1998 - 01.2006

Master of Science - Information Management

Stevens Institute of Technology

Bachelor of Arts - Management Information Systems

Rutgers the State University of New Jersey

Computer Programming -

The Chubb Institute

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Marlyn Barrett