Marlyn Cabrera

• Collaborated with multidisciplinary teams to develop individualized care plans for patients.
• Supported cost-effective use of services by ensuring that authorization requests met clinical review criteria before approving them.
• Streamlined communication process between nursing staff and case managers, reducing any delays in patient care plans.
• Improved workflow efficiency by collaborating with healthcare providers to ensure timely authorizations and discharge planning.
• Assisted in the development of policies and procedures, ensuring compliance with state regulations and accreditation standards for utilization management practices.
• Ensured regulatory compliance by staying updated on industry guidelines and applying them to daily tasks and assessments.
• Reduced hospital readmission rates through thorough assessment of patient needs, developing appropriate post-discharge plans.
• Maintained accurate documentation of all reviews, appeals, and decisions in line with organizational standards and requirements.
• Increased staff productivity by providing ongoing training and support on utilization management policies and procedures.
• Contributed to the development of departmental goals, objectives, and performance improvement initiatives for continuous enhancement of services provided.
• Actively participated in interdisciplinary team meetings to provide input on patient care, discharge planning, and resource utilization.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
• Maintained good working relationships with vendors and resolved disputes.
• Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
• Improved vendor relationships through diligent communication and prompt issue resolution.
• Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
• Reduced late payment penalties by closely monitoring due dates and managing timely payments.
• Maintained high level of data integrity by consistently updating vendor information in the system accurately.
• Maintained accurate financial records by regularly reconciling accounts payable transactions.
• Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
• Trained new team members on accounts payable processes, fostering a productive work environment.
• Evaluated financial records to detect errors and discrepancies.
• Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
• Streamlined invoice processing by implementing efficient filing and tracking systems.

• Ensure smooth and timely customs process flow.
• Ensure accurate and timely client billing.
• Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
• Assist with verification of customs declaration information and the submission of such to the customs authority.
• Track and trace Customs files.
• Interact with customs authorities to address any issues/questions that may arise during the clearing process.
• Attend any customs inspections or present documents to customs authorities when such are requested.
• Act as the liaison between the customs authorities (or other government agencies and customers)
• Ensure timely customs clearance of cargo to customer for Import and Export shipments.
• Verify documents received for Import and Export customs purposes are compliant and correct.
• Interact with our customers in arranging their international shipments, meeting customer service standards.
• Contribute to maintain strong relationships with customs officers.
• Always ensure compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods. Meet KPI standards, as per the company’s procedures.
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Meets company standards of 52 hours training per year per employee.
• Attend training classes when required.
• Complete mandatory training when required.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Greeted customers and managed multi-line phone system for efficient call routing.
• Provided timely information to callers, addressing inquiries and concerns effectively.
• Assisted with outgoing mail and coordinated shipments using FedEx and UPS.
• Organized meetings and maintained appointment schedules for staff.
• Called insurance companies to verify benefits and coverage for clients.
• Sorted and received mail, ensuring prompt distribution to relevant departments.
• Ordered contact lenses and maintained accurate filing of customer records.
• Maintained confidentiality of sensitive information through secure filing practices.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.