Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlyn Cervantes

Sacramento,CA

Summary

Goal-oriented individual with a strong foundation in management concepts and the ability to implement theoretical agendas in real life situations who is eager to leverage excellent communication and teamwork skills to contribute positively to your company’s objectives.

Overview

7
7
years of professional experience

Work History

Bilingual Teaching Associate - Spanish

EGUSD
02.2022 - Current
  • Tutor individual or small groups of students in need of additional assistance in mathematics, history, and science in the students’ primary language.
  • Instruct English Language Learner students as they achieve concepts taught in mathematics, history and science.
  • Work jointly with a classroom teacher regarding lesson plans in an effort to meet academic needs of individual English Language Learners.
  • Assist with parent conferences and student study team meetings as required. Such as district, IEP, 504, and school meetings.
  • Learn grade level standards, content, objectives, and curriculum taught to students in order to help students reach teacher expectations.
  • Provide translation and interpreting services as needed.
  • Assist and participate in staff development as needed and/or required.
  • Conduct community outreach to ensure Spanish speaking families are informed and aware of the opportunities their students and families have.
  • Read, write, translate and interpret English and a specific language other than English.
  • Communicate effectively both orally and in writing.
  • Work confidentially with discretion.
  • Work independently with little direction.
  • Reinforce instruction to individuals or small groups of students as directed by the teacher.
  • Hear and speak to exchange information.

Behavior Technician

Maxim Healthcare
08.2021 - 02.2022
  • Support the teacher and students in a classroom setting.
  • Assist teachers in planning daily activities in accordance with the curriculum.
  • Provide clerical and administrative support to teachers and professionals.
  • Gather behavioral data to track progress in reaching behavioral objectives identified in the behavior plan and periodically modify the plan, under the supervision of the BCBA, to adapt to the child's response to the intervention.
  • Incorporate parent training so family members/caregivers can teach and support skills during typical family activities.
  • Participate in staff meetings as directed by the President or Director of ABA Services.
  • Model and promote good communication, customer service, and positivity.
  • Representation of the organization to clients, customers, referral sources and the public.
  • Get materials and equipment ready to help teachers prepare for class.
  • Reinforce lessons by reviewing material one-on-one and in small groups with students.
  • Supervise students during lunch or recess, as well as in between classes or on field trips.
  • Assist with behaviors such as deescalating, redirecting, rewarding, etc.
  • Work jointly with the teacher to create lesson plans that can better benefit each student.
  • Maintain a good work ethic, and professional relationship with all peers in order to give the best to the students.
  • Assist the teacher working in small groups, and teaching lessons according to student’s grade level
  • Reinforce lessons by reviewing material one-on-one and in small groups with students.
  • Ensuring each student gets off and on each bus accordingly.
  • Assist teachers in conferences with Spanish speaking parents to help parents understand the needs of their child.

Team Leader

SCCSC
01.2021 - 07.2021
  • Guide students in a classroom setting to better themselves educationally through hands-on activities
  • Independently assist 10-15 students throughout the whole day, focusing on homework assistance, enrichment activities, ensuring students are learning and receiving the help needed
  • Follow Behavior plans that go in line with the school requirements to ensure the students understand structure and respect
  • Complete monthly work plans that allow me to better benefit my students in every aspect of their lives
  • Follow CDC guidelines regarding Covid, making sure to teach the students the rules and regulations to keep each other and everyone around them safe
  • Ensured my workspace is neat and organized so that I can give the best of myself to my peers, students, and management
  • Acknowledge the effort of my peers and strive to work as a team to be able to exert the best of ourselves individually and as a whole to our students which is our number one priority
  • Translate personal information or conversation for parents if needed
  • Initiate zoom calls, as well as lead them by muting and unmuting, making the necessary breakrooms, etc.
  • Contribute to the importance of maintaining safe measures due to Covid, such as cleaning by wiping down all equipment used daily, classroom, carts, tables and keeping the required distance with masks on at all times
  • Maintaining a good work ethic, always ready to act upon a situation such as behavior problems, incidents, or any other related issues

Intake Coordinator/Assistant

Shimoda Law Corp.
05.2021 - 06.2021
  • Organizing and retaining files and records, monitoring due dates on action items establishing follow-up mechanisms and control systems
  • Coordinating time and attendance records as well as creating and maintaining patient records
  • Reviewing outstanding documents, tasks and then sending proper alerts and emails to corresponding parties
  • Interviews potential clients and completes admissions paperwork, including ALL Spanish speaking clients
  • Schedules appointments for consultations and other attorney services
  • Take notes of all consultations with attorney, and translate for Spanish native speakers
  • Answers phones and routes to desired staff
  • Maintain good professional relationships with all customers for all internal and external activities and provide accurate information
  • Provide follow up calls if required and participate in all quality assessment activities and assist to collect and analyze all information and recommend required improvements to all processes
  • Determine all notification requirements and update all status in systems and ensure completion of all benefit determination notices
  • Maintain optimal quality standards for all processes and ensure compliance to productivity schedule and maintain all patient data into systems and monitor all activities
  • Maintain all spreadsheets according to operations department and maintain multiple telephone lines and assist manage all correspondence through regular mails
  • Distribute all mails and provide facsimile transmissions
  • Develop various correspondences and memos and maintain confidentiality of all client information and monitor all company systems

Receptionist/Chiropractic Assistant

Backs in Motion Chirospa
09.2020 - 12.2020
  • Welcomed patients in the office, acquiring payment as necessary (cash/credit transactions) and directing them to the appropriate room, while always ensuring patients were staying safe maintaining all Covid safety rules
  • Took patient’s vitals, weight, and asked specific questions to ensure the chiropractor could help them to the best of his ability every visit, translating for Spanish speakers if needed
  • Composed well-written emails to new patients, existing patients and insurances of potential appointments or eligibility
  • Prepared excel sheets for every day use to keep track of payments, and all patient visits
  • Executed the Chirotouch program which allowed me to make appointments for patients, complete payments electronically, bill insurance, enter patient’s symptoms etc.
  • Ensured all phone calls received were given exceptional customer service, allowing patients to express themselves, so that I can better assist them with whatever they needed
  • Routed calls to desired phone lines, as well as called desired insurances or attorneys to receive information of our patients, so we could better assist them
  • Called patients to screen them before each visit to ensure all patients/staff stay safe, and took all Spanish calls to ensure they received the same care and help
  • Operated the copy and fax machine to stock all files needed for each work day as well as sending important documents to doctors’ offices
  • Completed scans of documents entering them in the computer to keep for records, as well as filed away in cabinets alphabetically or to desired folders as needed
  • Ensured that all assignments, visits, equipment, and charts were ready for the next day

Instructional Aide - Special Education

SCUSD
12.2019 - 03.2020
  • Assist the teacher in general daily classroom activities, help special needs students, and care for their physical, emotional health and safety, affirming their abilities, and striving to promote dignity in all relationships.
  • Assisting students in achieving academic success
  • Working with students who may be aggressive or disruptive in class
  • Behavior support which includes physical management
  • Personal care and social integration
  • Assist teacher in grading and attendance
  • Reinforce lessons by reviewing material one-on-one and in small groups with students
  • Consultation and collaboration with Special Education and Regular Education
  • Monitor students during assigned periods within a variety of school environments for the purpose of maintaining a safe and positive learning environment
  • Provide programmed practice activities and repetitions as developed by teacher, therapist or pathologist.
  • Report student concerns directly and expeditiously to the teacher and assist with student resolution.
  • Assist with breakfast, lunch, snack, getting on and off the bus, including clean-up.
  • Maintain various records and files of behavior and tasks accomplished.
  • Create a bond with the students, which helps trust, that then allows the students to be more receptive and comfortable to express feelings and work with oneself.
  • Assist teachers with student behaviors, such as deescalating, redirecting, and ensuring that all students receive their education.

Cashier/Clerk Cashier

Med-Aid Pharmacy
10.2018 - 12.2019
  • Processed prescription payments and resolved issues with out of pocket payments
  • Counted and stocked the inventory of supplies and categorized prescriptions for incoming clients
  • Answered telephone inquiries regarding refills and updates for Spanish speaking clients
  • Translated medication instructions to Spanish as well as assist pharmacists in instructing patients how to take medication accordingly
  • Recorded and updated patient and insurance information via phone and in person
  • Filed RX30 prescriptions electronically and by paper
  • Consulted with health professionals concerning safety provisions on medication labels
  • Maintained and cleaned equipment, work areas and shelving per work guidelines
  • Used RX30 Software Program for all necessary functions- Entering patient data, running insurance, processing prescriptions, checking and requesting refills
  • Provided one-on-one training for checking out medication, packing and shipping accordingly
  • Delivered ready-made prescriptions in Sacramento and surrounding areas

Receptionist

Sacramento Autobody and Paint
01.2018 - 10.2018
  • Updated confidential documents both electronically and physically in a categorical filing system
  • Transferred/Routed incoming phone calls to the following departments: Estimation and Owner
  • Web CMS, Mitchell software, and Excel which was used to input detailed descriptors of ongoing vehicle issues
  • Worked closely with Enterprise vehicles, setting up estimates for their vehicular damages
  • Took initiative in picking up and delivering vehicles from Enterprise branches
  • Ordered parts from different vendors, comparing prices to figure out which price convened the shop most
  • Cashier- balanced monetary transactions to maintain accurate records in accordance to policy
  • Responsible for translating mechanical findings and suggestions to Spanish speaking customers
  • Kept track of shop and office inventories with minimal supervision (car parts, supplies and maintenance)
  • Took care of elevated calls of potentially irate customers with patience, professionalism and courtesy
  • Complied with shop safety practices at all times- first, chemical cleansing stations, and emergencies

Education

High School Diploma -

Florin High School
Sac, CA
05.2017

Skills

  • Detail oriented and fluently bilingual individual seeking a position […]
  • FAST PACED/QUICK LEARNER
  • SPEAK READ AND WRITE IN SPANISH
  • PUNCTUALITY/RELIABILITY
  • HONEST WORK ETHIC
  • ANALYTICAL
  • PROBLEM-SOLVING
  • ADAPTABILITY
  • INITIATIVE
  • Student motivation
  • Collaborative teaching
  • Course preparation
  • Teaching strategies
  • Multicultural sensitivity
  • Educational technology
  • Subject matter expertise
  • Positive attitude
  • Classroom management
  • Effective communication
  • Calm and patient demeanor
  • Organization and prioritization
  • Classroom support
  • Student supervision
  • Mentoring students
  • Behavior management
  • Small group and individual assistance
  • Helping students with special needs

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bilingual Teaching Associate - Spanish

EGUSD
02.2022 - Current

Behavior Technician

Maxim Healthcare
08.2021 - 02.2022

Intake Coordinator/Assistant

Shimoda Law Corp.
05.2021 - 06.2021

Team Leader

SCCSC
01.2021 - 07.2021

Receptionist/Chiropractic Assistant

Backs in Motion Chirospa
09.2020 - 12.2020

Instructional Aide - Special Education

SCUSD
12.2019 - 03.2020

Cashier/Clerk Cashier

Med-Aid Pharmacy
10.2018 - 12.2019

Receptionist

Sacramento Autobody and Paint
01.2018 - 10.2018

High School Diploma -

Florin High School

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