Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlyn Chay

Brownsville,TX

Summary

Dynamic leader with a proven track record at Lowe's, enhancing customer satisfaction and team productivity through expert relationship building and strategic problem-solving. Skilled in team management and customer engagement, I've successfully implemented innovative solutions that boosted department performance and fostered a collaborative work environment.

Overview

9
9
years of professional experience

Work History

Specialty Department Supervisor

Lowe's
04.2023 - Current
  • Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
  • Boosted employee satisfaction by fostering a positive work environment and providing consistent feedback.
  • Coordinated staff schedules, allocating resources efficiently to meet fluctuating customer demands.
  • Enhanced department performance by implementing innovative strategies and streamlining processes.
  • Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.
  • Implemented inventory control systems to reduce shrinkage and maintain optimal stock levels.
  • Addressed employee conflicts promptly with mediation techniques that fostered a respectful workplace culture.
  • Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
  • Collaborated with other department supervisors to develop cross-functional solutions for store-wide issues.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained newly hired sales team in upselling techniques.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Increased sales in the specialty department through effective merchandising and product promotion.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Promoted business' development by building and maintaining relationships with new clients.

OSLG & INSLG Department Supervisor

Lowe's
08.2017 - Current
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.

Operations Assistant Store Manager

Lowe's
07.2015 - Current
  • Assisted operations manager with planning of routine operations and special projects.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Prepared and delivered operational performance reports to inform management.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Increased customer service success rates by quickly resolving issues.
  • Trained and supervised employees on office policies and procedures.
  • Increased customer satisfaction by developing feedback system for operations team to address concerns promptly.
  • Improved team morale and motivation by organizing regular feedback sessions and recognizing outstanding performances.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Porter High School
Brownsville, TX
05-2001

Skills

  • Team Management
  • Delegation techniques
  • Customer Service
  • Problem-Solving
  • Conflict de-escalation
  • Customer Engagement
  • Relationship building and management
  • Training and mentoring
  • Work Planning and Organization
  • Goals and performance
  • Strategies and goals
  • Flexible Schedule
  • Team Supervision
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Customer Satisfaction

Languages

Spanish
Full Professional

Timeline

Specialty Department Supervisor

Lowe's
04.2023 - Current

OSLG & INSLG Department Supervisor

Lowe's
08.2017 - Current

Operations Assistant Store Manager

Lowe's
07.2015 - Current

High School Diploma -

Porter High School

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Marlyn Chay