Marlyn Cortez
North Las Vegas,NV
Summary
Proven track record in enhancing customer experiences and sales figures, notably at Dillard's Department Store. Excelled in customer service and cash handling, demonstrating exceptional problem-solving abilities and teamwork. Increased customer loyalty through effective communication and meticulous attention to retail operations. Fluent in Spanish, adept at fostering positive customer interactions and streamlining transaction processes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dillards Department Store
06.2012 - 07.2013
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Retail Merchandising Associate
Marshalls Department Store
05.2012 - 06.2012
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Trained and managed merchandising associates to uphold company standards in customer service and product information.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
Cashier
Ranch Market
09.2010 - 01.2012
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
Babysitter
Celia Lopez
01.2009 - 01.2010
- Assisted children with homework assignments and special projects across different subjects.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to young children.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Monitored children's play activities to verify safety.
- Taught children basic life skills, manners and personal hygiene.
- Transported children to and from activities using personal or family vehicle.
- Communicated with parents regarding children's progress and development, raising any issues.
- Provided safe transportation to and from school and extracurricular activities.
- Reassured children when upset providing emotional support and stability.
Receptionist
Anderson & Huntsman Law Firm
01.2008 - 05.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected costumer payments, processed transactions and updated relevant records.
Education
GED -
Long Beach School For Adults
Long Beach, CA07.2011
Skills
- Display Setup
- Customer Service
- Regulatory Compliance
- Money Handling
- Cash Register Operation
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Customer Assistance
- Independent judgement
- Store Opening and Closing
- FLUENT IN Spanish
- FLUENT IN ENGLISH
- Cash Handling
- Stocking and Receiving
- Stock replenishment
- Fitting room maintenance
- Flexible Schedule
- Display building
- Retail Store Operations
- Retail Sales
- Transaction Processing
- Teamwork
- Merchandise Display
- Phone Etiquette
- Store maintenance
Timeline
Sales Associate
Dillards Department Store
06.2012 - 07.2013
Retail Merchandising Associate
Marshalls Department Store
05.2012 - 06.2012
Cashier
Ranch Market
09.2010 - 01.2012
Babysitter
Celia Lopez
01.2009 - 01.2010
Receptionist
Anderson & Huntsman Law Firm
01.2008 - 05.2008
GED -
Long Beach School For Adults