Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marlyn Hernandez

Corona,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Adoption Specialist

A Is 4 Adoption
Costa Mesa, CA
08.2020 - Current
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Built solid and trusting rapport with Birthmother and families, communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Prepared various exhibits for attorneys for public meetings, and legal resolutions.
  • Balanced and submitted financial reports for review and approval.
  • assist Birthmother daily task
  • assist with finding temporarily shelter.
  • Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.

Customer Service Associate

Supercare Health
City of Industry, CA
07.2017 - 07.2021
  • Developed and actualized customer service initiatives to decrease wait times.
  • Entered patients interaction details in HDMS to track requests, document problems and record solutions offered.
  • Evaluated patients information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided targeted care and treatment to enteral, ventilated, trach high respitory patients
  • Educated patients on eligibility options by offering insightful information
  • Created prescriptions for Doctors, for the patients respiratory and enteral yearly care.
  • Worked with Insurances to obtain authorization coverage for patients and family.
  • Have great knowledge supplies needed for O2, Trach, Suction, Vent, enteral, nebulizer supplies.

Data Entry Processor

LifeCare Solutions
Irvine, CA
02.2014 - 07.2016
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Reviewed completed work for compliance with regulations.
  • Redirected incoming called to the appropiate department.

Manager's Assistant

Forever 21
Mission Viejo, CA
02.2008 - 06.2012
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Education

High School Diploma -

Saddleback High School
Santa Ana, CA
06.2006

Skills

  • Understanding Customer Needs
  • Responding to Difficult Customer
  • Creative Problem Solving
  • De-escalation Techniques
  • Customer Data Confidentiality
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure

Languages

Spanish
Native or Bilingual

Timeline

Adoption Specialist

A Is 4 Adoption
08.2020 - Current

Customer Service Associate

Supercare Health
07.2017 - 07.2021

Data Entry Processor

LifeCare Solutions
02.2014 - 07.2016

Manager's Assistant

Forever 21
02.2008 - 06.2012

High School Diploma -

Saddleback High School

Similar Profiles

CREATE PROFILE
Marlyn Hernandez