Marlyn Lopez
Palmdale,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs .
Highly committed with hardworking mentality to maintain quality of services and products.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement.
Proficient in schedules.
Dedicated to training and mentoring top talent while cultivating a productive healthy work culture.
Overview
17
17
years of professional experience
Work History
Manager
Starbucks
06.2008 - Current
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers.
- Established and updated work schedules to account for changing staff levels and expect the unexpected .
- Process payroll for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Bank Teller
Chase Bank
06.2014 - 01.2017
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Hollywood Highschool
Hollywood, CA09.2009
Skills
- Technical Proficiency
- Administration and Reporting
- Project Management
- Performance Tracking and Evaluations
- Staff Management
- Managing Terminations
- Food and Beverage Management
- Employee Coaching and Motivation
- Strategic Planning
- Issue and Conflict Resolution
- Managing Employee Relations
- Scheduling and Coordinating
- Productivity Performance
- Managing Files and Records
- Managing Pro Shops
- Overseeing Employees
- Timelines and Milestones
- Managing Career Progression
- P&L Oversight
- Business Analysis
- Managing Revenue Projections
Accomplishments
- Lead meetings with the management team to discuss my vision to support the business growth to bring in more customers and to gain their trust .
- Developed and trained over 15 members to management and supported the district by transferring to other locations.
- Customer care and supporting customers is my biggest strengths . Built a trust relationship where the customers felt safe to come to me with any issues or any concerns .
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bank Teller
Chase Bank
06.2014 - 01.2017
Manager
Starbucks
06.2008 - Current
High School Diploma -
Hollywood Highschool