Marlyn Moya
Pineville,NC
Summary
Experienced and skillful Inbound Customer Service Agent providing high-quality service to callers. Organized, detail-oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to providing the most person centered support.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alight Solutions
Remote
10.2021 - Current
- Collaborated with other departments to ensure customer satisfaction
- Handled a high volume of customer inquiries in a professional and timely manner; resolving complaints and concerns, increasing customer satisfaction ratings for the Pension Department overall
- Drafted reports to summarize customer service performance and provide insights to management
- Provided pension support 8 different companies Nationwide
- Completed callbacks with the information needed to close tickets and provide necessary progress notes
- Created daily reports using Excel to analyze productivity and timing of cases.
Scheduling Admin
Alpha Omega Construction Group
Indian Trail
07.2019 - 08.2021
- Worked with Build pro to pull homes and reschedule houses needed in advance
- Work as part of a team to keep the houses on schedule
- Maintained contact with CM to reschedule and get clarification on information submitted via Supply Pro
- Stayed in contact with Field Supervisors to order materials needed for the jobs as well as last-minute changes for pick up
- Worked with Command Center to create job tickets for subcontractors to use and compare on job sites
- Trained in Quality Control to process jobs based on projects, plans, and color selections submitted in Supply Pro as well as numbers submitted from the estimating department
- Estimated, invoiced, and ordered material needed to process Flat Roof jobs and pay subcontractors
- Stayed up to date with Safety codes and managed 4 subcontracting groups at a time for Gutter schedules and repairs.
Administrative Assistant
Munoz Contracting LLC
Pineville, NC
01.2017 - 05.2019
- Performed customer service to outside contractors and maintained communication with subcontractors
- Maintained usage of Quickbooks to process payroll for subcontractors and keeping account of business expenses.
Skills
- Adaptability
- Effective Time Management
- Communication Skills
- Critical Thinking
- Teamwork
- Empathy
- Microsoft Office Suite
- Trained in multiple CRM systems
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Alight Solutions
10.2021 - Current
Scheduling Admin
Alpha Omega Construction Group
07.2019 - 08.2021
Administrative Assistant
Munoz Contracting LLC
01.2017 - 05.2019