Summary
Overview
Work History
Education
Skills
Timeline
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Marlyn Oyola

Tampa

Summary

Dynamic and proactive Patient Access Services Representative at Baycare, skilled in enhancing customer satisfaction and streamlining operations. Bilingual in Spanish and English, I excel in problem-solving and time management, consistently exceeding performance targets while ensuring HIPAA compliance. Committed to fostering teamwork and continuous improvement in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Patient Access Svcs Rep

Baycare
02.2020 - Current
  • Increased customer satisfaction by addressing and resolving complaints and resolving inquiries in a timely manner.
  • Support team in daily operations, ensuring smooth workflow and efficiency along with exceeded performance targets through deligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain a safe and professional working environment.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Follow up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations, while handling sensitive patient information during all aspects of appointment scheduling process.
  • Assisted in new training of new scheduler's, and new staff on scheduling software and sharing knowledge and best practices for efficient schedule management process.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Performed various administrative task by filing, copying and faxing documents.
  • Contribute to a positive work environment through effective communication and team work among administrative staff members.
  • Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
  • Maintain confidentiality of patients information to comply HIPAA regulations and protect patients privacy.
  • Manage multiple schedules and prioritized tasks to meet demands of fast-paced work environment.

Call Center Representative

Ciox
02.2014 - 01.2019
  • Resolve customer inquiries through effective communication and problem-solving techniques.
  • Manage high call volumes while maintaining quality service standards.
  • Collaborate with team members to streamline processes and improve response times of patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
  • Establish efficient workflow of medical records request, reducing processing time without compromising on quality or accuracy.
  • Serve as a resource for other team members by sharing expertise and knowledge on complex health information management topics, contributing to overall departmental success.
  • Developed strong relationships with health care providers, fostering effective communication channels to address any concerns related to patient data management or documentation practices.
  • Assist in admin duties such as handling faxes, opening mail, handled inbound/outbound calls.
  • Directed and assisted in pulling and procurement of medical files according to established procedures.
  • Customer service, data entry and released of receive and process request for patient health information in accordance with company and facility policies and procedures.
  • Exceeded productivity expectations as outlines at specific site all while ensuring compliance with HIPPA standards.

Education

Associate of Science - Associates of Science, Health Info Management

Saint Petersburg College
Clearwater, FL
05-2014

Associate of Science - Medical Billing And Coding

Erwin Techmiocal Center
Tampa, FL
06-2010

Skills

  • Bilingual, proficient in Spanish/ English
  • Thorough knowledge of Microsoft Word, Excel and power point
  • Detailed-oriented individual with exceptional written and communication skills
  • Proven ability to handle multiple tasks effectively in a fast-paced environment Demonstrate strong team work, with proven ability to quickly adapt t a new environment
  • Strong problem solving abilities, poised to contribute to team success and achieve positive results
  • Proactive and goal-oriented professional with excellent time management
  • Bring positive attitude and commitment to continuous learning and growth

Timeline

Patient Access Svcs Rep

Baycare
02.2020 - Current

Call Center Representative

Ciox
02.2014 - 01.2019

Associate of Science - Associates of Science, Health Info Management

Saint Petersburg College

Associate of Science - Medical Billing And Coding

Erwin Techmiocal Center

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