Summary
Overview
Work History
Education
Skills
Timeline
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Marlyn Rodriguez

Long Beach,CA

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

27
27
years of professional experience

Work History

Administrative Assistant

H&R Improvements LLC
05.2018 - Current
  • Organize and schedule appointments for contractors
  • Answered phone calls and emails to provide information, resulting in effective business correspondence
  • Inventoried and ordered supplies for construction jobs
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Residential House Cleaner

BLT Cleaning Services
07.2014 - 09.2016
  • Informed and sold clients on additional services.
  • Collected payment for services rendered and provided client with billing receipts.
  • Sanitized apartments after move-out or prior to move-in.
  • Provided excellent house cleaning and maid services to clients.
  • Exceeded client expectations to garner future services.

Travel Consultant

Wadadli Travel And Tours
01.2007 - 04.2014
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed promotional materials for travel packages to market hot destinations.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Completed accurate reservations for business travelers at point of sale.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Collected, handled and documented payments for travel services and associated fees.
  • Organized trips for individual, family and business travelers.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.

Call Center Representative

Playtech Services
01.2006 - 12.2007
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Identified and resolved discrepancies and errors in customer accounts.

Travel Agent

Paz Travel Agency
02.2002 - 01.2006
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Helped customers with passport and visa applications.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.

Executive Secretary

WICE / Q95FM
09.1998 - 04.2001
  • Transcribed phone messages and relayed to appropriate personnel.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and updated schedules for executives.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Answered high volume of phone calls and email inquiries.
  • Handled confidential information in professional manner.
  • Coordinated travel arrangements and bookings for executive staff.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Took notes and dictation at meetings.

Education

Associate of Science - General Agriculture

Dominica State College
Roseau, Dominica
06-1998

High School Diploma -

Convent High School
Roseau, Dominica
06-1996

Skills

  • Leisure Travel
  • Travel Recommendations
  • Reservations and Ticketing
  • Global Destinations
  • Collect Payments
  • International Reservations
  • Customer Advising
  • Prioritization
  • Time Management
  • Advanced MS Office Suite Knowledge
  • Customer Service
  • Team Bonding
  • Typing Proficiency
  • Research
  • Bookkeeping

Timeline

Administrative Assistant

H&R Improvements LLC
05.2018 - Current

Residential House Cleaner

BLT Cleaning Services
07.2014 - 09.2016

Travel Consultant

Wadadli Travel And Tours
01.2007 - 04.2014

Call Center Representative

Playtech Services
01.2006 - 12.2007

Travel Agent

Paz Travel Agency
02.2002 - 01.2006

Executive Secretary

WICE / Q95FM
09.1998 - 04.2001

Associate of Science - General Agriculture

Dominica State College

High School Diploma -

Convent High School

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