Marlyn Sylva

• Maintained up-to-date knowledge of industry trends, regulations, and lending programs to better serve clients'' needs.
• Participated actively in networking events, seminars and workshops to enhance industry knowledge and establish valuable connections.
• Assisted first-time homebuyers in navigating the complexities of securing mortgages, promoting homeownership opportunities for a broader clientele base.
• Utilized CRM tools to manage client information effectively while staying organized amid high work volumes.
• Built trust among clients by maintaining confidentiality and professionalism throughout the loan process.
• Coordinated with title companies, appraisers, real estate agents, and other professionals during settlement procedures ensuring seamless transactions.

• Assisted clients in understanding complex lending terms, simplifying the mortgage process for them.
• Enhanced client retention by maintaining regular communication and addressing concerns promptly.
• Collaborated with underwriters to ensure all documentation was complete and accurate, expediting loan funding.
• Provided exceptional customer service throughout the entire home buying process, leading to repeat business and referrals from satisfied customers.
• Built networking and referral systems through realtors and title companies.

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• Maintained up-to-date knowledge of industry trends, regulations, and lending programs to better serve clients'' needs.
• Participated actively in networking events, seminars and workshops to enhance industry knowledge and establish valuable connections.
• Assisted first-time homebuyers in navigating the complexities of securing mortgages, promoting homeownership opportunities for a broader clientele base.
• Utilized CRM tools to manage client information effectively while staying organized amid high work volumes.
• Worked with underwriters to fix application problems and resolve issues.
• Checked loan documents for accuracy prior to closing.

• Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
• Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
• Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
• Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.