Marlyn Terrazas
Los Angeles,CA
Summary
Medical Assistant with extensive experience at Hollywood Presbyterian Medical Center, excelling in patient-focused care and medical records management. Proven ability to enhance operational efficiency through effective inventory management and patient scheduling. Committed to delivering high-quality support while fostering a compassionate environment for patients.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Hollywood Presbyterian Medical Center
12.2022 - 10.2023
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Customer Service Representative
VXI Global Solutions LLC
11.2020 - 12.2022
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
CNA
Kennedy Care Center
09.2015 - 09.2017
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Medical Assistant -
American Career College
CA12-2021
High School Diploma -
Los Angeles Trade Technical College
Los Angeles, CA06-2012
Skills
- Medical office administration
- Intake control
- Patient-focused care
- Inventory management
- Patient scheduling
- Insurance authorizations
- Medical billing and coding
- Medical records management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant
Hollywood Presbyterian Medical Center
12.2022 - 10.2023
Customer Service Representative
VXI Global Solutions LLC
11.2020 - 12.2022
CNA
Kennedy Care Center
09.2015 - 09.2017
Medical Assistant -
American Career College
High School Diploma -
Los Angeles Trade Technical College
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