Marlyn Vergara
Assistant Manager
Hialeah,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
23
23
years of professional experience
Work History
Assistant Manager
TD Bank NA
8711 NW 186 ST HIALEAH, FL 33018
03.2017 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
Assistant Bank Manager
Bank Of America
11.2000 - 03.2016
- Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Mentored junior staff members, fostering professional development and growth within the team.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami Lakes, FL06.2000
Skills
- Business Process Optimization
- Payment Processing Expertise
- Effective Communication Techniques
- Project Management Experience
- Account Reconciliation Abilities
- Conflict Resolution Abilities
- Data Analysis Capabilities
- Budget Planning Proficiency
- Customer Service Excellence
- Internal Audit Understanding
- Branch Management Knowledge
- Banking Operations Experience
- Team Leadership Qualities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
TD Bank NA
03.2017 - Current
Assistant Bank Manager
Bank Of America
11.2000 - 03.2016
High School Diploma -
Barbara Goleman Senior High School