Marlyn Vergara

Assistant Manager

TD Bank NA

03.2017 - Current

Streamlined store operations for increased efficiency, implementing new processes and procedures.
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Launched quality assurance practices for each phase of development