Marlyna K. Bailey
Sylacauga,AL
Summary
Dedicated Client Service Representative at Chelsea Animal Hospital with a strong background in database management and customer service excellence. Successfully streamlined operations, enhancing service quality and consistently meeting sales targets. Trupanion certified professional, known for advancing pet care standards and significantly improving operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Service Representative
Chelsea Animal Hospital
Chelsea, AL
05.2022 - Current
- Expanded product expertise consistently to enhance service quality and meet sales targets.
- Organized and updated client data across various formats for seamless record-keeping.
- Participated in training sessions focused on advancing customer service and pet care standards.
- Maintained records of orders and client-specific information for accurate processing.
- Prepared International Health Certificates enabling pet travel across global destinations.
- Handled phone calls to coordinate schedules and resolve client issues.
- Managed stock effectively to fulfill the demands of hospitals, clients, and pets.
Animal Shelter Technician
City of Sylacauga
Sylacauga, AL
01.2018 - 05.2022
- Ensured cleanliness and proper maintenance of animal care spaces.
- Maintained vigilance over animal interactions to prevent potential harm.
- Adhered to standardized safety protocols, ensuring accurate pet handling through visible identification checks.
- Reviewed and approved adoption paperwork.
- Handled necessary documentation for interstate animal transportation.
- Optimized inventory organization for increased operational efficiency.
- Managed booking system to streamline new animal admissions.
Education
Associate of Science - Computer Information Systems
Penn Foster College
Scottsdale, AZSkills
- Database management
- System analysis
- Software troubleshooting
- Technical support
- Customer service
- Client relationship management
- Effective communication
- Funds transfers
- Sales strategies
- Inbound and outbound calling
- Inventory optimization
- Vendor relationship management
- Cost control
- Supplier relations
- MS word, excel, and outlook
- Trupanion certified
Certification
- Trupanion Certified
Accomplishments
- Promoted to manage inventory
- Responsible for International Health Certificates
Technical Skills
- Microsoft Excel graphs and charts
- Google Drive: Sheets and Docs
- IDEXX Laboratories
- Covetrus AVImark
- AllyDVM
- Trupanion
- Vetcove
- APHIS
Timeline
Client Service Representative
Chelsea Animal Hospital
05.2022 - Current
Animal Shelter Technician
City of Sylacauga
01.2018 - 05.2022
Associate of Science - Computer Information Systems
Penn Foster College
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