Marlyne Lema
Rosharon
Summary
Detail-oriented professional with extensive experience in customer service and team environments. Skilled in problem-solving and communication, consistently exceeding client expectations and fostering teamwork to achieve operational excellence.
Overview
18
18
years of professional experience
Work History
Lash Technician
Self Employed Web
10.2021 - Current
- Provided personalized lash extension services, ensuring client satisfaction and retention.
- Maintained a clean and organized workspace to adhere to health and safety standards.
- Educated clients on lash care and maintenance for optimal longevity of extensions.
- Developed custom lash designs based on individual client preferences and eye shapes.
Merchandise Associate
Nabisco
02.2016 - 08.2019
- Managed inventory levels, ensuring accurate stock representation and timely replenishment of merchandise.
- Trained new associates in product handling, safety protocols, and company standards to enhance team efficiency.
- Executed visual merchandising strategies to optimize product displays and attract customer engagement.
- Collaborated with cross-functional teams to streamline processes and improve operational workflows.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Daycare Teacher
Barely Beginnings
09.2015 - 10.2016
- Child Safety: Watch the children at all times to keep them safe.
- Basic Care: Feed snacks, help with bathroom habits, and manage nap times.
- Lesson Planning: Lead games, storytelling, and art projects.
- Social Skills: Teach kids how to share, take turns, and play nice
- Cultivated a safe, nurturing environment that promoted emotional and social growth among children.
- Collaborated with parents to discuss child progress and address developmental concerns effectively.
- Developed engaging activities that enhanced children's physical, intellectual, and creative skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
Merchandise Stocker
Nabisco
03.2013 - 07.2015
- Stocked merchandise efficiently, ensuring product availability and organization on shelves.
- Monitored inventory levels, restocking items to maintain optimal stock levels.
- Collaborated with team members to execute promotional displays and seasonal setups.
- Assisted in training new staff on stocking procedures and safety protocols.
- Assisted in successful promotional events, constructing visually appealing displays according to planograms.
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
Customer Service Representative
Progressive Insurance
05.2008 - 11.2012
- Sales and Quotes: Give price estimates, pitch vehicle coverage plans, and close sales to meet company goals.
- Customer Service: Answer questions about rates, legal driving rules, and policy changes like adding a new car.
- Claims Support: Help clients start the claims process and talk to adjusters when an accident happens.
- Record Keeping: Update client databases, process renewals, and file correct paperwork
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
GED -
Brazoswood High School
Lake Jackson, TX05-2006
Skills
- Customer service
- Teamwork
- Data entry
- Desktop and laptop computers
- Word processing
- Adaptable to changing client needs
Timeline
Lash Technician
Self Employed Web
10.2021 - Current
Merchandise Associate
Nabisco
02.2016 - 08.2019
Daycare Teacher
Barely Beginnings
09.2015 - 10.2016
Merchandise Stocker
Nabisco
03.2013 - 07.2015
Customer Service Representative
Progressive Insurance
05.2008 - 11.2012
GED -
Brazoswood High School