Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marlysha Mondesir

Orlando,FL

Summary

Experienced and capable Hr & Payroll Specialist with a strong background in payroll processing. Efficiently manages employee paychecks, direct deposits, taxes, deductions, and garnishments. Possesses a comprehensive understanding of payroll and employee benefits laws and regulations. Adept at communicating with employees, addressing inquiries, and resolving payroll-related issues.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Account Manager

Paylocity
01.2023 - Current
  • Client Relationship Management: Maintain and strengthen relationships with assigned clients, acting as their primary point of contact.
  • Client Onboarding: Assist in the implementation and onboarding of new clients to Paylocity's payroll and HR software solutions.
  • Problem Resolution: Address and resolve client issues or concerns in a timely and effective manner.
  • Product Support: Provide guidance and training to clients on how to use Paylocity’s products effectively.
  • Proactive Client Engagement: Regularly check in with clients to ensure satisfaction and identify opportunities for upselling additional products or services.
  • Collaboration with Internal Teams: Work closely with sales, technical support, and implementation teams to meet client needs and resolve complex issues.
  • Data Analysis: Review client data to identify trends, issues, and opportunities for improvement.
  • Compliance Support: Advise clients on compliance with payroll and HR regulations, ensuring their systems are set up correctly.

Sales Analyst

ADP
07.2021 - 09.2022
  • Compile and analyzed data using salesforce and by other means
  • Manage Sales data
  • Review sales data to determine trends
  • Maintain clients data
  • Prepare accurate reports using data from internal and external sources
  • Present actionable information and insights to team members and management
  • Gathere and analyzed data in order to understand problems and address them proactively
  • Collaborate with team members and members of other departments
  • Streamline reports using coding languages like SQL
  • Run excel reports for leadership with data extracted from Salesforce

Customer Care Specialist

Aerotek
03.2021 - 08.2021
  • Providing customer support via telephone
  • Informing customers about products and services
  • Responding to customer questions
  • Resolving customer complaints
  • Suggesting solutions for common problems
  • Preparing documents and reports
  • Updating customer database
  • Collaborating with the management team
  • Improving overall customer satisfaction

Hostess

Walt Disney World
10.2013 - 09.2017
  • Serving, greeting, stocking, cleaning, customer service, cash handling, and making sure every guest had a magical time

Education

certificate - Data Analytics

Thinkful
01.2021

Bachelor of Science - BS - data analytics

Western Governors University
01.2016

High school or equivalent - undefined

Harmony high school
01.2012

Skills

  • Salesforcecom
  • Microsoft Power BI
  • Analytical Skills
  • Customer Service
  • Cash Handling
  • Point of Purchase
  • Microsoft Office
  • Customer Satisfaction
  • Time Management
  • Payroll Processing
  • Tax Compliance
  • Employee Benefits Administration
  • HRIS (Human Resources Information Systems)
  • Onboarding and Offboarding
  • Time and Attendance Management
  • Wage and Hour Laws
  • Employee Records Management
  • Reporting and Analytics
  • Problem Resolution
  • Compliance Expertise
  • Multi-State Payroll Management
  • ACA (Affordable Care Act) Compliance
  • Data Privacy and Security

Certification

  • Data analytics, Thinkful
  • Analyzing and Visualizing Data with Microsoft Power BI, ADP
  • Tableau Desktop Qualified Associate Certification, ADP

Timeline

Account Manager

Paylocity
01.2023 - Current

Sales Analyst

ADP
07.2021 - 09.2022

Customer Care Specialist

Aerotek
03.2021 - 08.2021

Hostess

Walt Disney World
10.2013 - 09.2017

Bachelor of Science - BS - data analytics

Western Governors University

High school or equivalent - undefined

Harmony high school

certificate - Data Analytics

Thinkful

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Marlysha Mondesir