Marmi Curiel
East Palo Alto,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Security Operations Supervisor
Security Industry Specialists
Mountain View, CA
02.2024 - 01.2025
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Assisted with employee access control to ensure compliance with security policies.
- Investigated incidents involving misuse of badges or unauthorized access attempts.
- Coordinated with management on special projects related to badging systems or procedures.
- Responded promptly to customer inquiries and complaints regarding badging services.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Issued temporary passes when required in accordance with established guidelines.
- Developed comprehensive training materials on badging systems and procedures for new employees.
Human Resources Manager
EDCA Foods
Modesto, California
05.2021 - 11.2024
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Organized team building activities to foster collaboration among staff members.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Recruited new employees and built relationships, driving visibility.
- Handled employee discipline and termination to address policy infractions.
- Scheduled random drug testing for employees to diminish regularity risks.
- Assisted in employee recruitment, hiring and interview processes.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Scheduled meetings with employees to address concerns and grievances.
- Suggested promotions and wage increases according to employee performance.
Reception Specialist
SIS
Mountain View, CA
03.2023 - 02.2024
- Provided technical support for customers in resolving complex issues.
- Created training materials for new hires on the company's procedures and policies.
- Generated reports to track performance metrics of team members.
- Provided technical support for users experiencing difficulties with software applications.
- Reviewed documents for accuracy prior to submission or publication.
- Maintained accurate records of customer interactions and feedback.
- Participated in ongoing training and compliance activities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Assisted with creating guides for new employees on system processes.
- Created quarterly training schedules for every supervisor
- Performed beginning of shift briefing with staff and making sure the involvement of the team is consistent.
Account Manager
State Farm
Mountain View, CA
05.2021 - 03.2023
- Analyzed customer needs and provided best options, upselling products and services.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Responded to customer inquiries and problems to promote great service.
- Prepared proposals and conducted closing interviews to increase insurance sales.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Wrote policies, finalized documents and filed paperwork.
- Made appointments with potential clients to discuss products.
- Reached out to potential clients to schedule appointments.
- Offered information about policy and coverage details.
- Answered insurer questions regarding policyholders.
Account Manager
L V & Y Services
Los Altos, CA
07.2019 - 07.2022
- Communicated progress of monthly and quarterly initiatives to internal and external stakeholders.
- Negotiated contracts and closed agreements to maximize profits.
- Collaborated directly with marketing team to refocus client outreach, increasing qualified inbound account leads.
- Sourced new opportunities to introduce products and services to potential customers.
- Renewed existing accounts by cementing trusting relationships with customers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Prepared P&L reports and financial statements for review by management.
- Helped develop marketing materials and ideas to increase referrals.
- Gathered company and contact information to compile data for current and potential customers.
- Resolved customer complaints by offering creative solutions and incentives.
- Supervised accounting team of 12+ employees.
Receptionist Manager
C C & A Tax Servixes
Mountain View, CA
01.2017 - 04.2020
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Coordinated and conducted classes to teach procedures to new staff members.
- Monitored office supplies to replenish needed inventory before depletion.
- Established work procedures or schedules to organize daily work of administrative staff.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
High School Diploma -
Escuela Preparatoria Anexa A La Normal No.4
Mexico03-2020
Skills
- Reliability
- English fluency
- Observant
- Investigative skills
- Fluent in Spanish
- Business operations understanding
- Organization and efficiency
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Multitasking and prioritization
- Customer follow-up
- Email marketing
- Client account management
- Multitasking
- Active listening
- Good work ethic
- Supervision & leadership
- Team management
- Training & development
- Issue and conflict resolution
- Lead generation
- Reliable & trustworthy
- Planning & organizing
- Relationship building
- Emergency Response
- Project Planning
- Organizational Skills
- Continuous Improvement
- Adaptability and Flexibility
- Teamwork and Collaboration
- Experience in leadership
Education
Mexico
Contact
Palo Alto, CA 94303
Timeline
Security Operations Supervisor
Security Industry Specialists
02.2024 - 01.2025
Reception Specialist
SIS
03.2023 - 02.2024
Human Resources Manager
EDCA Foods
05.2021 - 11.2024
Account Manager
State Farm
05.2021 - 03.2023
Account Manager
L V & Y Services
07.2019 - 07.2022
Receptionist Manager
C C & A Tax Servixes
01.2017 - 04.2020
High School Diploma -
Escuela Preparatoria Anexa A La Normal No.4
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