Marna Reed
Ocala,FL
Summary
Versatile and results-oriented professional with extensive experience in machinery operation and team leadership, notably at American Panel. Demonstrated expertise in workplace safety and machinery maintenance, alongside a strong work ethic and excellent communication skills. Proven track record of enhancing productivity and customer satisfaction through effective problem-solving and team collaboration.
Overview
29
29
years of professional experience
Work History
Machine Operator
American Panel
08.2022 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
Head Cashier
Lowe's
05.2020 - 08.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Supervisor
Bealls Outlet
05.2009 - 08.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Mail Carrier
USPS
04.2007 - 05.2009
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Customer Service Manager
Walmart
02.1996 - 04.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Highland High School
Albuquerque, NM06.1992
Skills
- Strong Work Ethic
- Good Communication
- Attention to Detail
- Machinery Operation
- Teamwork and Collaboration
- Workplace Safety
- Power and hand tools
- Heavy Lifting
- Machine Maintenance
- Basic Math
Timeline
Machine Operator
American Panel
08.2022 - Current
Head Cashier
Lowe's
05.2020 - 08.2022
Supervisor
Bealls Outlet
05.2009 - 08.2019
Mail Carrier
USPS
04.2007 - 05.2009
Customer Service Manager
Walmart
02.1996 - 04.2007
High School Diploma -
Highland High School
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