Marnae Costa
Charlotte
Summary
Dynamic individual with hands-on experience in dentistry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Skilled in treatment planning, patient communication, and insurance processing. Strong focus on team collaboration and achieving optimal patient outcomes. Known for adaptability and reliability.
Overview
25
25
years of professional experience
Work History
Dental Operations Manager/Treatment Coordinator
Dentistry of the Queen City
3014 Baucom Rd, Suite 100, Charlotte, NC 28269
06.2022 - Current
- Communicated with patients regarding treatment options, fostering understanding and compliance.
- Streamlined operational processes to enhance efficiency and reduce delays.
- Managed daily workflow, ensuring timely completion of tasks within team deadlines.
- Trained new staff on standard operating procedures and safety protocols.
- Developed training materials that improved onboarding experience for new employees.
- Assisted with recruitment efforts by screening candidates, scheduling interviews, and managing the onboarding process for new hires.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Contributed to the development of long-term strategic goals for the organization by participating in management planning sessions and providing valuable input on operational matters.
- Oversaw facility maintenance tasks, ensuring a clean, safe, and productive working environment for all employees.
- Improved communication within the team through regular meetings, fostering a collaborative work environment.
- Handled confidential information professionally and discreetly, ensuring compliance with data privacy regulations and company policies.
Dental Treatment Coordinator
Reimels Miller Paterra Family & Cosmetic Dentistry
Huntersville, NC
08.2020 - 06.2022
- Managed patient records using dental practice management software for accuracy and compliance.
- Assisted in developing office protocols to enhance patient satisfaction and operational efficiency.
- Collaborated with dental professionals to ensure seamless communication regarding patient care.
- Resolved patient inquiries and concerns promptly, fostering positive relationships and trust.
- Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
- Managed patient billing processes for timely, accurate payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Arts - Psychology
California State University At Northridge
Northridge, CA06-1991
Skills
- Critical analysis for decision-making
- Clarity in verbal and written communication
- Documentation and reporting
- Contract management
- Relationship building
- Goal setting
- Skilled in resolving conflicts
- Operations management
- Effective analytical skills
Certification
- CPR Training - May 2025
- OSHA/HIPAA Training - June 2025
Timeline
Dental Operations Manager/Treatment Coordinator
Dentistry of the Queen City
06.2022 - Current
Dental Treatment Coordinator
Reimels Miller Paterra Family & Cosmetic Dentistry
08.2020 - 06.2022
Bachelor of Arts - Psychology
California State University At Northridge