Marnae Schafer-Niemann
Meadow Vista,CA
Summary
Detail-oriented Assistant Manager, with years of experience, in the Storage Facility industry. Also, 15 years On-Site Property Management with vast experience in real estate management.
Strong work ethic, adaptability and interpersonal skills. Adept in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Solid team player with positive attitude and proven skill in establishing a rapport with customers. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
US Storage Center, Inc./Westport Properties,Inc.
Auburn, CA
10.2023 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Advised customers on the best storage solutions for their needs based on size, budget and other requirements.
- Duties include maximizing sales & occupancy, controlling delinquencies, performing required custodial and maintenance functions as assigned.
- Promote rentals of storage units by completely handling telephone and in-person inquiries and provide information to customers.
- Effectively utilize computer system to log all transaction and prepare rental agreements ensuring all documentation is complete and accurate.
- Complete daily walk-thru inspections, checking locks, and cleaning units as needed, identify any potential safety hazards or maintenance issues.
Relief Manager
Quartz Drive Self Storage/A.H. White Inc.
Auburn, CA
03.2017 - 10.2023
- Ensure efficient operation of self-storage facility.
- Maintained accurate records of tenant information such as payment history, contact details.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Contact tenants for issues such as past due accounts, auction notification, concerns with storage unit.
- Collection & Delinquency adhering to all laws, policies and procedure.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Monitor the physical condition of the facility and report maintenance issues.
- Maintain exterior areas and grounds attractive and free of debris.
Education
Nursing
College of San Mateo
San Mateo, CA01-1976
Medical Assisting
The Bryman School
San Jose, CA06-1975
Skills
- Customer Needs Assessment
- Product & Marketing Knowledge
- Sales Presentations
- Customer Satisfaction
- Business Operations Knowledge
- Asset Management
- Bookkeeping
- Time Management Abilities
- Critical Thinking
- Teamwork and Collaboration
- Reliability
- Attention to Detail
- Records Management
- Company Representation
- Professionalism
- Adaptability
- Adaptability and Flexibility
- Microsoft Office
- Quickbooks
Affiliations
Volunteer
National Wildlife Federation - Monitoring Frogs and Toads
Frogwatch USA Volunteer since 2004
in partnership with the US Geological Survey
Timeline
Assistant Manager
US Storage Center, Inc./Westport Properties,Inc.
10.2023 - Current
Relief Manager
Quartz Drive Self Storage/A.H. White Inc.
03.2017 - 10.2023
Nursing
College of San Mateo
Medical Assisting
The Bryman School
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